Rahila Tumsah
Abuja,FCT
Summary
Results-driven professional with a strong foundation in facilitation, team dynamics, and organizational development, seeking to leverage expertise in a strategic consultancy or Human Resources role. Adept at driving collaboration, enhancing team productivity, and fostering a culture of continuous improvement, with a passion for optimizing workplace performance.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Facilitator/rapporteur
anchored ark consulting limited
Abuja, FCT
07.2024 - Current
- Facilitated discussions that encouraged knowledge sharing and collaboration.
- Delivered impactful training sessions tailored to diverse audiences
- Inspired individuals to take ownership of their personal and professional growth.
- Led workshops to drive organizational change and innovation.
- Streamlined communication between teams to improve efficiency.
- Designed interactive workshops to enhance learning and engagement.
HR Intern (NYSC)
Petroleum technology development fund
Abuja, FCT
06.2022 - 07.2023
- Scheduled interviews and maintained communication with applicants.
- Organize team-building activities to enhance workplace culture.
- Coordinated HR projects, such as training programs and wellness initiatives.
- Researched best practices to improve training and development programmes.
customer service representative
teleperformance
toronto
12.2019 - 12.2021
- Responded to customer inquiries through phone, email, chat and in person.
- Handled complaints and resolved problems promptly.
- Managed over 50 customer calls per day.
cashier
sephora
sudbury
11.2017 - 12.2019
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Engaged in pleasant chit chat for friendly and personalised service.
Education
Bachelor of Arts - Psychology
Laurentian University
Sudbury 09.2016 - 10.2021
A-Levels -
Southern Ontario College
Hamilton 08.2015 - 06.2016
SSCE -
Adesoye College Offa
Offa 09.2009 - 06.2015
Skills
- Data collection and analysis
- Operations management
- Customer service
- Project budgeting
- Strategic consultancy
- Behavioural therapy techniques
- High-value project management
- Business development
Volunteer experiences
hamilton christmas charitable trust
- collected donated toys, clothes, books and other items from donors
- sorted donations by age group or gender to ensure each child received appropriate gifts
- helped host special activities for kids
Timeline
Facilitator/rapporteur
anchored ark consulting limited
07.2024 - Current
HR Intern (NYSC)
Petroleum technology development fund
06.2022 - 07.2023
customer service representative
teleperformance
12.2019 - 12.2021
cashier
sephora
11.2017 - 12.2019
Bachelor of Arts - Psychology
Laurentian University
09.2016 - 10.2021
A-Levels -
Southern Ontario College
08.2015 - 06.2016
SSCE -
Adesoye College Offa
09.2009 - 06.2015
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