Raheem Akintunde Lawal

• Conducted research, gathered information from multiple sources and presented results.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked with customers to understand needs and provide excellent service.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-to-day duties accurately and efficiently.
• Used Microsoft Word and other software tools to create documents and other communications.
• Drove operational improvements which resulted in savings and improved profit margins.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• Documented customer interactions in internal database to maintain customer service history details.
• Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
• Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
• Utilized telephone, online chat and email platforms to deliver outstanding customer service.
• Maintained key performance indicators and acceptable performance levels to support assigned customer base.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Trained new personnel regarding company operations, policies and services.
• Facilitated inter-departmental communication to effectively provide customer support.
• Communicated professionally with colleagues, freelancers and clients.
• Recommended products to customers, thoroughly explaining details.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Cross-trained and backed up other customer service managers.
• Cross-trained and provided back up for customer service managers.
• Maintained up-to-date knowledge of product and service changes.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Optimized customer support by establishing collaborative service environment.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted available products and services to customers during service, account management and order calls.
• Implemented and developed customer service training processes.
• Trained staff on operating procedures and company services.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Delivered prompt service to prioritize customer needs.
• Sought ways to improve processes and services provided.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Increased efficiency and team productivity by promoting operational best practices.
• Effective liaison between customers and internal departments.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Processed Number invoices each weeks and mailed documentation to clients.

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• Reviewed customer needs and financial means to determine appropriate policy offerings.
• Maintained detailed records of customer information and policy sales.
• Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Generated sales by recommending policies and add-ons.
• Stayed in touch with clients to assess changing demands and offer new solutions.
• Connected with prospective clients to set appointments.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
• Drove team revenue totals by bringing in top sales numbers.
• Conducted research on insurance packages and investment options to generate client recommendations.
• Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Remained impartial in order to advise clients based on circumstances.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Calculated premiums and established payment methods for sales.
• Met with customers to provide information about available products and policies.
• Collected, analyzed and validated agency commissions.
• Finalized sales and collected necessary deposits.
• Collected premiums on or before effective date of coverage.
• Identified and solicited sales prospects in agency databases.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Conducted annual reviews of existing policies to update information.

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• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Examined financial statements and records to collect important details and verify calculations.
• Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
• Operated computers programmed with accounting software to record, store and analyze information.
• Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.
• Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
• Monitored transactions and customer behavior to identify signs of fraud.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Oversaw daily operations to ensure high levels of productivity.
• Improved operations through consistent hard work and dedication.
• Saved $Amount by implementing cost-saving initiatives that addressed long-standing problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Conducted research, gathered information from multiple sources and presented results.
• Participated in team-building activities to enhance working relationships.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained, organized and stocked teller window areas.

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• Performed teller scheduling to achieve appropriate branch coverage for business needs.
• Assisted tellers in cashing checks by verifying signatures and amounts.
• Greeted patrons and asked questions to better assess client needs.
• Used bank database and Software to record transactions.
• Executed various customer deposits, withdrawals and money orders.
• Received checks for deposits, entered information into database and issued receipts.
• Provided clients with general information on account opening.
• Managed branch vault by verifying accuracy of cash transactions.
• Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
• Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
• Motivated tellers to achieve sales and service goals with continuous coaching.
• Managed inventory by tracking and ordering bank supplies, equipment and documents.
• Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
• Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Stocked supplies for customers and personal teller station.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

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• Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
• Established and enforced controls on revenue and expenses to protect company assets.
• Identified and capitalized on community business opportunities with effective networking.
• Maintained agile, responsive organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
• Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions.
• Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
• Protected company assets with strategic risk management approaches.
• Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
• Partnered with IT, business development and operations leadership to develop robust financial business plan with detailed benchmarks and action plans.
• Mitigated process gaps and managed financial operational functions.
• Analyzed financial statements against forecasts to prepare high-level variance analysis.
• Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
• Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
• Analyzed financial data regarding product performance and customer performance and developed reports for key stakeholders.
• Increased revenue by assisting with operations management, sales and marketing efforts.
• Verified compliance of financial policies and accounting procedures against federal regulations.

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• Introduced Type innovative technology and process improvement initiatives, saving $Amount.