Rafiat Ololade Ogunlenu
Ajuwon-Akute,Nigeria
Summary
A skilled content writer with a strong proficiency in Microsoft Word and effective communication abilities, adept at creative thinking and social media management across platforms such as Instagram, TikTok, and Snapchat. Demonstrates exceptional time management and teamwork skills, alongside a professional telephone manner and expertise in telephone etiquette. Committed to resolving complaints efficiently while managing conflicts with tact. Career goals include leveraging these competencies to enhance organisational communication strategies and drive engagement through innovative content solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Guest service representative
Ife grand resort
Ife osun state , ife central
2026.01 - Current
- Handled telephone enquiries effectively, improved communication standards.
- Maintained cleanliness of reception area for a welcoming environment.
- Handled booking confirmations meticulously, ensuring no overbooking issues occurred.
- Managed reservation system proficiently leading to accurate record keeping and data management.
- Liaised with management regarding any complaints or suggestions made by guests, leading to rapid dispute resolution and enhancement of services offered.
- Managed front desk operations to ensure smooth check-ins and check-outs.
- Updated systems with booking information to reflect accurate, current availability.
Student Intern
Lagos State Government
Lagos State
2021.09 - 2022.10
- Intern
- Internship
Education
Higher National Diploma - Mass Communication, Print Media
Nigerian Institute of Journalism
Ogba, Ikeja, Lagos StateSkills
- Proficiency in Content Writing
- Ability to communicate effectively with people
- Creative thinking capacity
- Proficiency in using Microsoft Word
- Ability to use social media platforms specifically Instagram, TikTok and Snapchat
- Ability to work with teams assigned
- Time management
- Professional telephone manner
- Telephone etiquette
- Effective listening
- Bookingcom updating
- Complaint resolution
- Conflict management
Websites
Certification
- Ordinary Diploma in Mass Communication from the Nigerian Institute of Journalism
- Higher National Diploma in Mass Communication from the Nigerian Institute of Journalism
VOLUNTEERING & LEADERSHIP
Nigerian Institute of Journalism, Proofreading class magazine production, Wrote a couple of stories for the class magazine, Supervised class radio and television production, Handled a couple of interviews and generated interview questions, Volunteer for VARSH(Violence Against Rape and Sexual Harassment)
Affiliations
- Beading,writing,self-care
Accomplishments
Best student in community journalism and broadcasting.
Timeline
Guest service representative
Ife grand resort
2026.01 - Current
Student Intern
Lagos State Government
2021.09 - 2022.10
Higher National Diploma - Mass Communication, Print Media
Nigerian Institute of Journalism