Rachel Amber
Project Manager
Kaduna, Kaduna State
Summary
Highly organized and detail-oriented Project Manager with experience in a product organization agency setting. Excellent communication skills with a bias towards over-communication. Proficient in coordinating cross-functional teams and building project roadmaps. Curious about technology and eager to learn. Available to work full-time, Monday through Friday, overlapping with EST core hours.
Overview
2
2
years of professional experience
Work History
IT Project Manager
Digital Echoes
United Kingdom, London
03.2024 - Current
- Developed project management roadmap to define project objectives, timelines and milestones. Applying Agile Methodologies to cut back on project timelines by 30%
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Conducted project retrospective, identifying areas for improvement and implementing changes.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
Project Management Associate
Sterling Holdco
06.2022 - 02.2024
- Enhanced team productivity with regular progress tracking and performance evaluations.
- Collaborated with clients to understand project requirements and delivered tailored solutions. Managed 10 calls per day, increasing User acceptability by 5%
- Managed stakeholder expectations by maintaining transparent communication throughout project lifecycle.
- Communicated project process to clients through weekly meetings and proactive updates. leading to clients engagement by 100%
- Conducted project retrospective, identifying areas for improvement and implementing changes.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions. This reduced customer complaints by 70%
Education
Master of Science - Public Administration
Nigerian Defense Academy
Kaduna, Kaduna State, Nigeria 04.2001 -
Bachelor of Arts - Archaeology
Ahmadu Bello University
Zaria, Kaduna State, Nigeria 04.2001 -
Skills
Software development life cycle
- PM Tools(Asana, Slack, Jira, confluence)
Risk Management
Project Scheduling
Stakeholder Management
Project planning and development
Conflict Management
Technical curiosity
Meeting facilitation
Client Relations
Timeline
IT Project Manager
Digital Echoes
03.2024 - Current
Project Management Associate
Sterling Holdco
06.2022 - 02.2024
Master of Science - Public Administration
Nigerian Defense Academy
04.2001 -
Bachelor of Arts - Archaeology
Ahmadu Bello University
04.2001 -
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