Rachel Agbo
Yelenguruza Quarters, Opposite New Covenant Anglican Church
Summary
Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Executive Assistant/Trainer
Mansa Ventures Group
04.2023 - 02.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Extensively researched useful office/business software and taught this to the business owner/employer and staff so that they understood how to use it.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Virtual Assistant
Lifting Stars Pet Homecare
06.2022 - 02.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Created the first ever employee manual for Lifting Stars Pet Homecare.
- Created content for social media pages using Canva and Chat-gpt.
- Reviewed invoices received from other businesses.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
Virtual Assistant
Animal World Veterinarians
07.2021 - 01.2023
- Created written and visual content for social media pages using Canva, Chat-gpt and CapCut.
- Helped improve business visibility and engagement even without running ads.
- Trained employees on how to create content.
- Trained employees on how to use Canva, Chat-gpt and video-editing tools.
- Trained employees on social media optimization and personal and business branding on social media.
Education
Customer Service Management
LinkedIn Learning
06.2021
Administrative Support
LinkedIn Learning
05.2021
Digital Marketing And Copywriting
Udemy
04.2021
Doctor of Veterinary Medicine - Veterinary Medicine
Michael Okpara University of Agriculture, Umudike
Abia State, Nigeria02.2020
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Computer proficiency
- Time management
- Excellent customer service orientation
- Attention to detail
- Ability to work with a team and also independently
Certification
Udemy - Digital Marketing and Copywriting
LinkedIn Learning - Administrative Support Foundations
LinkedIn Learning - Customer Support / Problem Solving and Troubleshooting
Additional Information
I am proficient in using communication tools such as Microsoft Teams, Slack, Zoom and Google Meet for seamless remote collaboration and client meetings. I am also skilled in utilizing project management platforms like Asana and Trello to organize tasks, track progress, and meet deadlines effectively. I am experienced in managing documents and files using cloud storage platforms such as Google Drive, Dropbox, and Microsoft OneDrive for seamless access and collaboration.
Timeline
Executive Assistant/Trainer
Mansa Ventures Group
04.2023 - 02.2024
Virtual Assistant
Lifting Stars Pet Homecare
06.2022 - 02.2023
Virtual Assistant
Animal World Veterinarians
07.2021 - 01.2023
Customer Service Management
LinkedIn Learning
Administrative Support
LinkedIn Learning
Digital Marketing And Copywriting
Udemy
Doctor of Veterinary Medicine - Veterinary Medicine
Michael Okpara University of Agriculture, Umudike
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