Racheal Iye Haruna
Abuja
Summary
A dedicated worker committed to professional excellence, result-oriented, Focused communicator with excellent interpersonal skills, a great team player and excellent in research. I bring over a decade of experience, adept at client interactions, event planning, advertising, PR, and research. Specializing in cultivating enduring client connections and crafting impactful strategies. Previously worked as a cashier, secretary, sales representative, and in creative art roles.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Afrinvest West Africa Limited
10.2023 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
Customer Care Representative
MO-TECH AUTOFIX LIMITED, ABUJA
01.2017 - 01.2023
- Maintaining effective records and administration
- Communication and correspondence
- Provide effective customer experience with fair, friendly, and courteous service, register sales on a cash register
- Resolves customer issues and answers questions, Ensuring meetings are effectively organized and timed.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
Education
Bachelor of Arts - Theater Arts
Kogi State University
01.2012
West African Senior School Certificate - undefined
Federal Government College
Otobi, Benue01.2006
Skills
- Strategy development
- Organisation
- Public relations
- Customer service
- Innovative thinking
- Excellent planning skills
- Negotiation skills
- Ability to multi-task
- Work to deadlines
- Email correspondence
- Billing coordination
- Custom order management
- Call logging
Certification
- Client Engagement Skills Development Training - August 2025
Timeline
Customer Care Representative
Afrinvest West Africa Limited
10.2023 - Current
Customer Care Representative
MO-TECH AUTOFIX LIMITED, ABUJA
01.2017 - 01.2023
West African Senior School Certificate - undefined
Federal Government College
Bachelor of Arts - Theater Arts
Kogi State University
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