Racheal Adedapo
Jos
Summary
Dynamic accountant with proven expertise at Tonigozz Global Limited in financial statement preparation and variance analysis. Adept at enhancing cash flow management and mentoring junior staff. Recognized for implementing process improvements that increased reporting accuracy and operational efficiency. Strong analytical skills combined with exceptional customer relations abilities drive informed decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Accountant, Cashier
Tonigozz Global Limited
11.2024 - 05.2025
- Prepared and analyzed financial statements to ensure compliance with accounting standards.
- Managed accounts payable and receivable, optimizing cash flow processes.
- Conducted variance analysis to identify discrepancies and improve budget accuracy.
- Streamlined month-end closing procedures, enhancing efficiency and reducing turnaround time.
- Mentored junior staff in accounting principles and software utilization for improved team performance.
- Led audits by coordinating documentation and liaising with external auditors for successful reviews.
- Implemented process improvements that enhanced reporting accuracy and reduced operational risks.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Conducted detailed cost-benefit analyses for proposed projects, guiding senior management in making informed investment decisions.
- Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
Bookkeeper,Auditor, Account Manager
Sesesico Woods Industry
02.2021 - 05.2025
Cashier
Olusegun Cements And Block Industry
08.2023 - 12.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable support to drive satisfaction.
- Balanced cash drawer at the end of shifts, ensuring accuracy in financial reporting.
- Handled customer complaints professionally, resolving issues to retain client loyalty.
- Monitored inventory levels at the register, alerting management of low stock items.
- Trained new cashiers on operational procedures and best practices for customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer service experience by efficiently processing purchases and returns.
Legal Secretary
Elizabeth Chambers
09.2022 - 03.2023
- Prepared legal documents and correspondence, ensuring accuracy and adherence to deadlines.
- Managed calendar scheduling for attorneys, optimizing time management and client appointments.
- Conducted research on case law and legal precedents to support ongoing litigation efforts.
- Organized and maintained physical and digital files, enhancing retrieval efficiency for legal teams.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Filed documents with courts on behalf of attorney.
- Generated documents and presentations using large repertoire of software programs.
Accountant
Breeze Foods Company
09.2019 - 01.2022
- Managed accounts payable and receivable processes ensuring timely and accurate financial reporting.
- Reconciled monthly bank statements, identifying discrepancies to maintain financial integrity.
- Assisted in the preparation of annual budgets and forecasts, enhancing financial planning accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Customer Service Representative
Shining Light Communications
01.2020 - 12.2020
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently using CRM software to track interactions and outcomes.
- Assisted in training new team members on service protocols and company policies.
- Handled high-volume call traffic while maintaining composure and professionalism under pressure.
- Collaborated with cross-functional teams to address customer feedback, enhancing service quality.
- Monitored service metrics to identify areas for process improvement and operational efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Human Resource Manager -
PGA Professional Courses
JosBachelor of Science - Accounting
Kogi State University Anyingba
Kogi State 09.2023
High School Diploma - Banking And Finance
Edo State Polytechnic Usen
Edo State 09.2020
Skills
- Accounting and bookkeeping
- Accounts payable and receivable
- Bank reconciliation
- Bookkeeping
- Financial statements
- Data analysis
- MS office suite
- Customer relations
- Cash flow management
- Financial auditing
- Financial statements expertise
- GAAP accounting
- Project accounting
- Enterprise resource planning software
- SAP expertise
- Certified public accountant (CPA)
- Microsoft Excel
- Bookkeeping knowledge
Certification
Human resource management
Project management
ICT Essentials
Customer relations management
Timeline
Accountant, Cashier
Tonigozz Global Limited
11.2024 - 05.2025
Cashier
Olusegun Cements And Block Industry
08.2023 - 12.2024
Legal Secretary
Elizabeth Chambers
09.2022 - 03.2023
Bookkeeper,Auditor, Account Manager
Sesesico Woods Industry
02.2021 - 05.2025
Customer Service Representative
Shining Light Communications
01.2020 - 12.2020
Accountant
Breeze Foods Company
09.2019 - 01.2022
Human Resource Manager -
PGA Professional Courses
Bachelor of Science - Accounting
Kogi State University Anyingba
High School Diploma - Banking And Finance
Edo State Polytechnic Usen
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