Certifications
RABIU JIBRIN YALLO
Cloud Architect
Lagos
Summary
Experienced Azure Architect and Support Engineer with a decade-long track record of actively improving technical support functions. Specialized in designing and implementing robust Cloud and Virtualization infrastructure. Possess deep expertise in computer networks, network security, and proficiency in Cloud platforms (Azure/AWS) and operating systems. Proactively contribute to refining technical support operations and leveraging hands-on experience to enhance overall system efficiency. Demonstrated ability to design and deploy complex technical solutions aligned with organizational goals and industry best practices.
Overview
12
12
14
14
Certifications
19
19
years of post-secondary education
Work History
Senior Cloud Consultant
Infrastructure Codes Limited
Lagos
2022.09 - Current
- As an Azure cloud consultant, I have the opportunity to collaborate with diverse teams, work closely with customers, engage in infrastructure design and support, leverage Microsoft Azure's capabilities, and contribute to Infrastructure, networks and data-related aspects of projects
- In this role, I collaborate closely with a team of over 10 dedicated consultants on multiple projects for different customers
- We use a collaborative approach, working with customers/ customer representatives to manage and enhance their Cloud resources in areas of performance, cost optimization and waste reduction
- My major tech playground is Microsoft Azure, where i use my 7 years cloud experience to deploy, engage and right-size resources and services to meet customer needs effectively and cut their cloud spends.
Lead Trainer
Microsoft Azure
2019.06 - 2022.09
- As a training lead, I was responsible for overseeing the company's employee training and development activities.
- I also handled various onboarding and up-skilling verticals including Microsoft Azure, O365 and Networking respectively.
- I was also responsible for identifying training needs for the organization, supervising trainers' work, and developing effective employee training and cross-skilling programs.
Technical lead
TEK - Experts Limited
Lagos , Lagos
2019.01 - 2019.05
- Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
- Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
- Collaborated with product managers, designers, and business stakeholders to define project requirements, ensuring alignment with organizational goals.
- Managed vendor relationships, resulting in streamlined communication, timely delivery of services, and cost savings.
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
Cloud Support Engineer/ Azure IAAS
Tek – Experts Limited
Lagos
2018.04 - 2018.12
- Provided Microsoft cloud customers with security software and network configuration support.
- Utilized source code control for tracking configurations and changes.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Investigated and corrected problems with Azure VM's, Networks, Storage and databases.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technology Operations Engineer
Konga Online Shopping
Lagos
2017.08 - 2017.12
- Developed and implemented policies and best practices for technology operations, managed internal & external tickets on Jira, teamworks and service desk platforms, and collaborated with operations & Dev teams in disaster planning, network backup and recovery process monitoring
- Maintained 99.95 network & application uptime through regular analysis, troubleshooting, and enhancement of network performance
- Attained efficiencies through technology upgrades and process improvements, including the migration to paperless document approval system and sales-to-delivery automation and order processing system
- Strengthened operations continuity through the introduction of an automation system that performs 24/7 tracking on network systems
- Maintained operation of critical services and high-quality service through analysis and troubleshooting and enhancement of network performance
- Adhered to IT best practices during installation, support and maintenance of company hardware and software infrastructure
- Hastened familiarization with emerging technologies through extensive research and knowledge acquisition.
IT Support Engineer
Spectranet Limited
2016.08 - 2017.08
- Led the resolution of diverse technical issues across multiple systems and applications for customers and end- users across various time zones
- Provided Tier 1/2 IT support to non-technical internal users through desk side support
- Resolved an average of 4 tickets/day and maintained consistent 5-star customer support delivery rating
- Served as the first point of contact for customers, receiving and managing 30+ phone/email daily requests for technical assistance and relevant IT support
- Performed remote troubleshooting using effective diagnostic techniques and pertinent questioning, and determined the best solution based on the issue and details provided by customers
- Supported risk mitigation through the recommendation of up-to-date security measures and installation of IP security applications (Door locks, Camera)
- Prioritized and managed many open cases at one time, and responded to customers within agreed time as stated in the Service Level Agreements (SLAs) for call-outs.
Systems Integration Engineer
Hausba Smarthomes Limited
Abuja , FCT
2014.10 - 2016.04
- Guided team in the delivery of high-level technical hardware and software support
- Designed, configured, and set up DVRs, NVRs, and IP Cameras including remote monitoring access using cloud and VPNs
- Managed all site engagements to deliver projects according to agreed timelines
- Train field staff members on installation and configuration of smoke detectors, door contacts and glass break sensors, and on best practices for troubleshooting A/V problems at client sites
- Configured Routers, Switches, Wireless Access Points and controllers, Control4 Composer, Lutron HomeWorks, and Vera products, among others
- Delegated responsibilities to field Engineers and maintained adherence to established regulations, guidelines, and customer preferences in the setup of new systems and protocols
- Partnered with System integrator in designing hardware and connectivity profiles through comprehensive system and software requirements evaluation
- Ensured project deliverable in alignment with agreed timelines by overseeing site activities and various project stakeholders encompassing Architects, Plumbers, and Electricians.
System Administrator
Software Technology Park Limited
2011.10 - 2013.12
- Provided guidance in regards to daily support for digital products, services and Infrastructure
- Monitored performance of technical infrastructure (both software and hardware) and suggested initiatives for technology upgrades and replacements
- Coached 30+ Cisco networking academy students on A+, N+, introduction to PC and general IT
- Strengthened student's IT skills and bolstered productivity by developing programme to guide student learning
- Uncovered gaps in students' learning by conducting assessments
- Eliminated cases of downtime and hardware faults by developing preventative maintenance schedules
- Created network specifications and analyzed workflow, access, information, and security requirements
- Carried out Installation and management of Servers at collocated Data Centers (Windows, Linux), and configuration of all network equipment’s (routers, Firewalls, switches) for Enterprise business
- Managed networking projects from inception to completion through thorough survey, design, planning, deployment and implementation.
Education
Bachelor of Technology - Computer Science
Modibbo Adama University of Technology
Yola 2008.01 - 2014.06
Skills
- Training Needs Assessment
- Process Improvement
- Knowledge Gap Analysis
- Technical Training and Instructional Design
- Performance Evaluation
- Technical Support
- Virtualization
- Azure
- AWS
- PowerShell
- Power BI
- Customer Needs Assessments
- Design Solutions
- Network Engineering
- Network Infrastructure Support
- Infrastructure Solutions
- Troubleshoot Malfunctions
- Storage Network Design
- Train Users
Certification
- Cisco Certified Network Associate (CCNA) Routing and Switching - 2012
- Aviatrix Certified Engineer - Multi-Cloud Network Associate - 2021
Remote Work and Virtual Collaboration Professional Certificate – RWVCPC | 2020- NSE 1 & 2 Network Security Expert for Fortinet | 2020
- Evolution of Cybersecurity NSE Certified | 2020
- Oracle Cloud Infrastructure Foundations Certified Associate - 2020
- CCNA (Routing and Switching) - 2015
- Microsoft Certified: Azure Data Fundamentals - 2021
- CCNA (Routing and Switching), - 2015
- AZ 104 (Microsoft Azure Administrator ) - 2020
- Microsoft Certified: Azure Data Fundamentals - 2021
- AZ 900: Azure Fundamentals - 2021
- AWS Certified Cloud Practitioner - 2022
- Microsoft Certified Trainer (MCT) - 2020
Work Preference
Work Type
Contract WorkPart TimeFull TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancement4-day work weekPaid time offFlexible work hoursPersonal development programsWork from home optionTimeline
Senior Cloud Consultant
Infrastructure Codes Limited
2022.09 - Current
Lead Trainer
Microsoft Azure
2019.06 - 2022.09
Technical lead
TEK - Experts Limited
2019.01 - 2019.05
Cloud Support Engineer/ Azure IAAS
Tek – Experts Limited
2018.04 - 2018.12
Technology Operations Engineer
Konga Online Shopping
2017.08 - 2017.12
IT Support Engineer
Spectranet Limited
2016.08 - 2017.08
Systems Integration Engineer
Hausba Smarthomes Limited
2014.10 - 2016.04
System Administrator
Software Technology Park Limited
2011.10 - 2013.12
Bachelor of Technology - Computer Science
Modibbo Adama University of Technology
2008.01 - 2014.06
AZ 900 (Microsoft Azure Fundamentals) | 2021
Microsoft Certified Trainer (MCT) | 2021
Microsoft Certified: Azure Data Fundamentals | 2021
Aviatrix Certified Engineer - Multi-Cloud Network Associate | 2021
Remote Work and Virtual Collaboration Professional Certificate – RWVCPC | 2020
NSE 1 & 2 Network Security Expert for Fortinet | 2020
Evolution of Cybersecurity NSE Certified | 2020
Oracle Cloud Infrastructure Foundations 2020 Certified Associate | 2020
AZ 104 (Microsoft Azure Administrator) | 2020
Azure L100/L200 Internal Azure Certification for Azure IAAS | 2018
CCNA (Routing and Switching) | 2015
Cisco Certified Network Associate (CCNA) Routing and Switching | 2012
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