Rabiat Isiaka
Financial Analyst
Ikeja,Lagos
Summary
Meticulous with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
1
1
years of professional experience
1
1
Language
Work History
Front Desk Officer
Mat Ice
03.2023 - 06.2024
- Managed and resolved complaints to maintain customer satisfaction and loyalty.
- Managed quick front desk functions at busy establishment.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
Room Service Attendant
Exclusive Signature
08.2022 - 12.2022
- Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
- Answered quests inquiries and questions about hotel's menu.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Education
Bachelor - Banking And Finance
Ambrose Alli University
Ekpoma, Edo State 01.2025
Skills
Interactive skills
Negotiation skills
Complaint management
Credit and cash payments
Sales expertise
Cash handling
Timeline
Front Desk Officer
Mat Ice
03.2023 - 06.2024
Room Service Attendant
Exclusive Signature
08.2022 - 12.2022
Bachelor - Banking And Finance
Ambrose Alli University