Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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QUINET NDIDIAMAKA IGBOH

Port Harcourt

Summary

Results-driven banking professional with a proven track record in financial services, excelling in dynamic, high-pressure settings to improve organizational efficiency through effective task management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Relationship Manager

Fidelity Bank
Port Harcourt
02.2022 - Current
  • Coordinated smooth execution of banking transactions through strong customer relationships in compliance with regulations.
  • Promoted bank products while advising clients on investments, trade transactions, and loan options, enhancing client portfolios and market share.
  • Analyzed client behavior patterns to provide tailored financial and commercial advice for domestic and international transactions.
  • Led accurate compilation of monthly, quarterly, semi-annual, and budget reports for performance reviews and forecasting.
  • Reviewed and monitored customer portfolios to ensure adherence to industry policies.
  • Maintained updated insights on business costs and delivered reports on industry trends to the team.
  • Utilized available tools for ongoing improvements in service quality and customer satisfaction.

Relationship Officer

GuarantY Trust Bank
Port Harcourt
06.2013 - 02.2022
  • Reactivated dormant accounts, significantly enhancing team performance metrics.
  • Served as liaison between customers and bank to ensure effective communication.
  • Cultivated ongoing relationship management and resolved customer inquiries promptly.
  • Compiled monthly, quarterly, and annual reports for performance reviews and budget forecasting.
  • Resolved customer inquiries professionally, achieving high satisfaction rates for local and international clients.
  • Established efficient filing and archiving system for streamlined document tracking.
  • Delivered cash liquidity management, debt structuring, and financial advisory services to clients.
  • Devised strategies to enhance service sales to existing customers, boosting annual revenue significantly.

Youth Corp Member

C.S.S Rumuepirikom Port Harcourt
Port Harcourt
07.2010 - 07.2011
  • Achieved 70% increase in pass rate by thoroughly covering syllabus.
  • Introduced inter-class quiz competition to enhance student engagement.
  • Facilitated professional learning opportunities for staff to promote skill development.

Education

MBA - Artificial Intelligence

Nexford University
Washington, DC
12.2023

Bachelor of Technology - Project Management Technology

Federal University of Technology Owerri
Owerri, Imo State
12.2010

WASSCE -

Charles Heerey Memorial Junior
Owerri, Imo State
12.2001

1st School Leaving Certificate -

St. Ann's Nursery Primary
Port Harcourt, Port Harcourt
12.1995

Skills

  • Team building and project management
  • Customer relationship management
  • Financial analysis
  • Sales strategy
  • Conflict resolution
  • Negotiation skills
  • Wealth management
  • Time management
  • Results orientation
  • Business analysis and strategy
  • Client retention

References

References available upon request.

Certification

  • Entry-level training school program, June 2013
  • Balance sheet and profitability management March 2019
  • Marketing skills and relationship management, Jan 2018
  • Credit review, documentation, and disbursement Apr 2019

Timeline

Relationship Manager

Fidelity Bank
02.2022 - Current

Relationship Officer

GuarantY Trust Bank
06.2013 - 02.2022

Youth Corp Member

C.S.S Rumuepirikom Port Harcourt
07.2010 - 07.2011

MBA - Artificial Intelligence

Nexford University

Bachelor of Technology - Project Management Technology

Federal University of Technology Owerri

WASSCE -

Charles Heerey Memorial Junior

1st School Leaving Certificate -

St. Ann's Nursery Primary

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QUINET NDIDIAMAKA IGBOH