QUEEN WINIFRED OSSAI
Customer Services
Abuja,Federal Capital
Summary
Skilled Customer Service oriented person, motivated to learn, grow and excel in an Industry. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the company's goals, product knowledge and training in required skills; while also utilizing my organizing, writing and verbal communication skills to ensure smooth and efficient running of the company.
Overview
24
24
years of professional experience
15
15
years of post-secondary education
1
1
Language
Work History
Health Care Assistant/Underwriter
Venus Medicare Limited
06.2019 - Current
- Review applications for Health coverage, gathers enrollees data, and assesses risk related to qualifying a candidate for health insurance
- Calculates and recommends pricing
Guests Relationship Manager
Sweet Spirit Hotel & Resorts Mardezok, State
12.2017 - 05.2019
- Business Development and Guest Relations, Provides assistance to guests as needed
- Responsible for managing guest and front office operations
- Assists with check-in, check-out, responds to guest requests and complaints
- Oversees lobby operations and hotel amenities, such as concierge and valet services, pool or spa operations.
Helpdesk &Ordering
Forever Living Product
11.2013 - 11.2017
- Coordination of product center sales operations and distributors’ training
- Verification of e-payments, documents scrutiny, inquiries, data processing, problem resolutions, inventory, registrations and reports rendition
Secretariat
Nigerian, Fund
01.2010 - 10.2013
- Abuja – Savings & Loans Processor, Savings and Loans account sign up, status update, maintenance, documentations, data recordings and report rendition.
Unit Head - Cash Officer, Central
INTERCONTINENTAL BANK PLC, ACCESS BANK
04.2008 - 12.2009
- Implemented the Bank’s vault administration and cash management by efficient intra bank cash swaps, evacuation and shipment of cash to Cash Management team
- Guided Tellers and Head Teller to ensure operational Service excellence, accurate transactions entries in line with operational policies and guidelines and also forestalled fraud
- Managed six tellers, Head tellers’ cash limit and four ATM machine operations conveniently
- Ensured cash in counter, cash inflows and vault closing limits was never exceeded in line with regulatory insurance policy
- Ensured effective and timely customer service rendition at the front office
- Planned cash activities with the team, compiled Tellers proof reports, reconciled transactions and performed other duties as assigned by the Head of Operations.
Revenue Collections Officer
OSSAI
10.2006 - 04.2008
- Care of Mrs
- Chinwe Azubogu, House 5015 Brains & Hammers Estate, by NEPA Junction (beside NEPA Substation transformers), close to O’Neal, Apo 3, Abuja, FCT Nigeria, Rendered account statements to public sector account holders, tracked pension payments and also processed revenues and tax remittances
- Reconciled public sector accounts and resolved lodged in complaints
- Training of Staff on effective personalized customer relations and services
Regional Clearing Supervisor/Representative
CITIZENS INTERNATIONAL BANK, HERITAGE BANK
, Central
03.2003 - 10.2006
- Supervision of 6 Abuja branches cheque clearing processing workflow and physical representations of the captured data and financial instruments at the Central Bank/NIBSS center
- Reconciliations of postings, ensuring that in-house General Ledger accounts attains zero balance, as well as communicates the Head Office, Lagos of the bank’s clearing status before foreign transactions trading cut-off time
- Conducted periodic training for the Clearing department Staff in order to keep them update with the prevailing CBN and NIBSS policies, rules and regulations relating to clearing cheques per time.
Unit Head
06.2002 - 03.2003
- Supervisory support to the branch Customer Service Team to ensure rendering top quality Customer Care services at all times
- Resolution of Customers’ complaints within 48hours; as well as deploying more strategic and organized methods of efficiently accomplishing set deadline promptly
- Reactivated dormant accounts, generated huge savings account deposit and managed personalized services to clients
- Delivered periodic Staff training on Service delivery excellence and relevant banking product knowledge using Power Point Presentation
- Conducted evaluation of Banks customer’s feedback and collated reports to the management in both verbal and written formats.
Executive Assistant
11.2001 - 05.2002
- Achieved team set target by signing up new customers, businesses and maintained good customer relationship management
- Reactivated dormant accounts and generated huge deposits for the bank as well as managed personalised banking services
- Planned marketing strategies with the team of how to constantly increase banks’ products sales.
Data Processor
NIGERIAN TELECOMMUNICATIONS
03.1999 - 10.2001
- Performed customer services and administrative services in collaboration with my team to carry out registrations of both new and reallocated telephone lines, subscribers’ data update, faults recording for rectification, problem solving as well as graphic design of worksheets and report preparation
- Managed confidential documents, systems and subscribers’ data
- Implemented equipment sales procedures and system maintenance support
Administrative Assistance
NIGERIAN PORTS AUTHORITY, NPA
12.1996 - 12.1997
- 1 Year National Youth Service Corps (NYSC), Tofa House, Central Area, Abuja
- Performed administrative duties as assigned such as: filing, recording, letter correspondences, mail dispatch, memo typing and management of confidential files.
Education
ICT Diploma - undefined
The Computer Institute, UNIFE
undefined
NYSC, Nigeria Ports Authority
B.Eng - Chemical Engineering
Enugu State University
ICT Diploma - Computer Software Applications
The Computer Institute
* The Computer Institute, UNIFE Abuja Outreach 12.1996 - 12.1997
Associate - undefined
Institute of Chartered Economists of Nigeria (ICEN)
07.2008 - Current
undefined
Skills
Biodataundefined
Additional Information
- 2
Timeline
Health Care Assistant/Underwriter
Venus Medicare Limited
06.2019 - Current
Guests Relationship Manager
Sweet Spirit Hotel & Resorts Mardezok, State
12.2017 - 05.2019
Helpdesk &Ordering
Forever Living Product
11.2013 - 11.2017
Secretariat
Nigerian, Fund
01.2010 - 10.2013
Associate - undefined
Institute of Chartered Economists of Nigeria (ICEN)
07.2008 - Current
Unit Head - Cash Officer, Central
INTERCONTINENTAL BANK PLC, ACCESS BANK
04.2008 - 12.2009
Revenue Collections Officer
OSSAI
10.2006 - 04.2008
Regional Clearing Supervisor/Representative
CITIZENS INTERNATIONAL BANK, HERITAGE BANK
03.2003 - 10.2006
Unit Head
06.2002 - 03.2003
Executive Assistant
11.2001 - 05.2002
Data Processor
NIGERIAN TELECOMMUNICATIONS
03.1999 - 10.2001
ICT Diploma - Computer Software Applications
The Computer Institute
12.1996 - 12.1997
Administrative Assistance
NIGERIAN PORTS AUTHORITY, NPA
12.1996 - 12.1997
ICT Diploma - undefined
The Computer Institute, UNIFE
undefined
NYSC, Nigeria Ports Authority
B.Eng - Chemical Engineering
Enugu State University
undefined
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