QUEENSLY NNEKA IPINMOROTI

PROFFESIONAL SUMMERY Dedicated and dependable administrative officer with experience in private sector and non-profit organization. A confident and personable professional who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Professional business administrator with background in sales, marketing, client relations. Highly skilled in managing operational duties of business and propelling teams towards successful human resources. Exemplary professional expertise and superior communication skills in both written and spoken form, working in high-level business environments to perform document and verbal translation services. Excellent listening and communication skills with an organized and systematic approach. Gifted Interpreter with an aptitude for conveying emotion, style, and content. Bringing in-depth knowledge of cultural context and idiosyncrasies. An energetic customer service executive and experience in resolving complex customer inquiries, passionate about building strong customer relationships, driving brand loyalty and increasing customer engagements.

• Collaborated with team in the development of recruitment process.
• Supervised team of over 100 staff members.
• Achieved sales through effectively helping with followup of clients.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Planned corporate meetings, lunches and special events for groups of over 100 employees.
• Resolved product issue through consumer testing.
• Achieved results by completing impromptu task with accuracy and efficiency.
• Successfully and efficiently managed correspondence calender and calls
• Used Microsoft Excel to develop inventory tracking spreadsheets.