Summary
Overview
Work History
Education
Interests
Work Availability
Quote
Skills
Timeline
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Queen Amara Ngobili

Queen Amara Ngobili

Okota,Lagos State

Summary

Communication enthusiast seeking to obtain a job as a front desk/Customer service representative where I could use my exceptional interpersonal and communication skills to resolve customer issues and foster positive relationships between the customers and the organization.

Overview

6
6
years of professional experience

Work History

FRONT DESK, CUSTOMER SERVICE

Greengates Specialties Limited
Sabo, Yaba, Lagos State
05.2021 - Current
  • Received and attended to customers/visitors.
  • Resolved customer complaints
  • Supervised and took records of regional sales and stock positions.
  • Planned and monitored shipments to assigned regions and followed up till delivery.
  • Compiled daily sales reports and reconciliation with account department.
  • Provided primary customer support to internal and external customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Call Center Agent

STARTIMES PAYTV, Solution Limited, MUSHIN, CAPPA
LAGOS
08.2020 - 06.2021


  • Called dormant customers to ascertain their reasons for dormancy and resolve such issues.
  • Updated customers on their payments/recharge methods.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

SECRETARY

Banjay Internatonal Services
Lagos
01.2019 - 03.2021


  • Maintained the general fling system.
  • Planned and prepared meetings and conferences.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Recorded expenses and maintained accounting records.

CUSTOMER SERVICE REPRESENTATIVE

MIC Communications MMIA
Lagos, State
06.2017 - 01.2020
  • Provided assistance to customers through booking.
  • Fight and hotel reservation, ensured timely and exceptional service delivery.
  • Handled overall customers’ complaints and needs in the experience centers.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.

Education

Bachelor of Science - Mass Communication

Anambra state university

Interests

Reading

Surfing the web

Travelling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Skills

Customer Service

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Timeline

FRONT DESK, CUSTOMER SERVICE

Greengates Specialties Limited
05.2021 - Current

Call Center Agent

STARTIMES PAYTV, Solution Limited, MUSHIN, CAPPA
08.2020 - 06.2021

SECRETARY

Banjay Internatonal Services
01.2019 - 03.2021

CUSTOMER SERVICE REPRESENTATIVE

MIC Communications MMIA
06.2017 - 01.2020

Bachelor of Science - Mass Communication

Anambra state university

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Queen Amara Ngobili