Queen Odumuko
Cabin Crew
Lekki ,Lagos
Summary
Dynamic Customer Service Executive with a proven track record at West End Building Solutions Ltd, excelling in customer relations and service excellence. Expert in managing customer interactions and resolving concerns efficiently, I consistently delivered high levels of customer satisfaction through personalized service and effective communication. Demonstrated ability to thrive in fast-paced environments, maintain composure under pressure, and create positive customer experiences, fostering loyalty and repeat engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Expert/ Sales Executive
West End Building Solutions Ltd
06.2024 - Current
- Delivered exceptional customer service by attending to client needs, inquiries, and complaints in a professional and timely manner.
- Built and maintained strong client relationships, resulting in increased customer satisfaction and repeat business.
- Managed high-volume customer interactions in a fast-paced environment while maintaining composure and professionalism.
- Resolved customer issues efficiently using problem-solving and conflict resolution skills.
- Promoted products and services through effective communication and persuasive sales techniques.
- Collaborated with team members to achieve sales targets and improve overall service delivery.
- Maintained accurate records of customer interactions and transactions.
- Demonstrated strong attention to detail, adaptability, and the ability to work under pressure.
Customer Service Representative
Sheraton Hotel:
01.2022 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Government And Public Administration
Imo State University
Imo State 09.2023
Skills
Excellent Customer Service
Conflict Resolution
Handling Difficult Passengers
Hospitality & Guest Experience
Cultural Sensitivity
Strong Communication Skills
Teamwork & Collaboration
Problem-Solving
Attention to Detail
Time Management
Ability to Stay Calm Under Pre
Certification
NCAA/ Aeronia School of Aviation. Certified flight attendant(Boeing 737)
Timeline
Customer Care Expert/ Sales Executive
West End Building Solutions Ltd
06.2024 - Current
NCAA/ Aeronia School of Aviation. Certified flight attendant(Boeing 737)
02-2024
Customer Service Representative
Sheraton Hotel:
01.2022 - 12.2023
Bachelor of Science - Government And Public Administration
Imo State University