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Hi, I’m
Queen Ifoezeh
Virtual Assistant | Customer Success Manager
Enugu, Enugu State,Enugu
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Organized and dedicated Virtual Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
5
years of professional experience
1
Certification
2
Languages
Work History
Healthgarde NigeriaLagos, Nigeria
Customer Success and Service Delivery Manager
03.2022 - Current
Job overview
- Enhanced customer satisfaction by developing and implementing effective service delivery strategies.
- Streamlined operations for improved efficiency by optimizing processes and workflows in the customer success department.
- Reduced response times to customer inquiries with the implementation of a centralized communication system.
- Increased customer retention rates, proactively addressing potential issues and providing timely solutions.
- Established strong relationships with key clients, fostering long-term partnerships and ensuring continued business growth.
Helping Hands Non Profit OrganizationRemote
Virtual Assistant
07.2021 - 02.2022
Job overview
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Duchess Cleaners NigeriaEnugu, Enugu State, Nigeria
Administrative Assistant
03.2019 - 04.2021
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
GoogleOnline
No Degree from Google IT Support Professional Certificate
12.2023
Enugu State University Of Science And TechnologyEnugu, Enugu State, Nigeria
Bachelor of Science from Microbiology
05.2019
Skills
- Sales Support
- Escalation Management
- Client Retention Strategies
- Effective Communication
- Social Media Updating
- Calendar Management
- Meeting Scheduling
- Travel Planning
- Social Media Management
- CRM Management
- Email Management
- Scheduling
Certification
Google IT Support Professional Certificate
Availability
See my work availability
Not Available
Available
monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkPart TimeFull TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionSoftware
Timeline
Customer Success and Service Delivery Manager
Healthgarde Nigeria
03.2022 - Current
Virtual Assistant
Helping Hands Non Profit Organization
07.2021 - 02.2022
Administrative Assistant
Duchess Cleaners Nigeria
03.2019 - 04.2021
No Degree from Google IT Support Professional Certificate
Enugu State University Of Science And Technology
Bachelor of Science from Microbiology
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