Jira
PWALUREINO TIKA
IT BUSINESS ANALYST
Lagos
Summary
Dedicated Business Systems Analyst with holistic knowledge of elicitations, designing wireframes and documentation (Use Case, Functional and Non-functional Requirements Documents). Over the past 12 years, I have also served in a wide range of ICT roles including IT Helpdesk, IT consulting and Ad-Hoc Committees. These blend of IT experiences has supported me in creating business value by delivering reliable IT services to the business processes, and innovative IT solutions to enable and support business changes.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Senior Information Technology Officer – Business Systems Analysts / Technical Supervisor
Nigerian Maritime Administration and Safety Agency (NIMASA)
Lagos
02.2021 - Current
- Implemented a system to manage the flow of information from various Departments and Units in the Agency to the contact centre
- Produced documentation on Standard Operating Procedures as well as monthly reports detailing observations and recommendations to improve processes.
- Formulated plans for improving procedures, training and processes for Agents in the Contact Centre
- Collaborated with internal and external stakeholders to transform requirements into turnkey solutions.
- Authored best practices documentation for use in new personnel onboarding processes.
- Researched and adopted new technologies to add value to existing offerings.
- Developed diagrams to describe and lay out logical operational steps.
- Detected a major breach in the NDPR that could have cost the Agency 10 million Naira (24,000 USD). This also contributed to emerging as the Staff of the Month (April, 2021) Award.
Business Systems Analysts
ALMOND CAREERS
Lagos
03.2022 - 06.2022
- Worked in an agile team on the development of a Minimum Viable Product website for document verification.
- Spearheaded the production of the work plan that guided the team of 4 Business Analysts in the project.
- Developed High and low Level requirements documents.
- Produced a detailed gap analysis
- Developed user stories and acceptance criteria document with the team
- Created wireframes of the website interface.
- Worked with the team to develop detailed process maps
- Collaborated with the Project Manager, Product Owner and software Developers to deploy project within the required timeframe.
- Participated in sprint planning meeting and continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Conducted User Acceptance Testing with Product Owner and Software Tester
Senior Information Technology Officer – Business Systems Analyst, Technical Assistant, Deputy Director
NIGERIAN MARITIME ADMINISTRATION AND SAFETY AGENCY (NIMASA),
Lagos
06.2020 - 02.2021
- Worked in a team to develop and implement standardized reporting templates for the entire Agency.
- Engaged with various Subject Matter Experts (SMEs) in the entire Agency (national) and documented Business Requirements and Functional Requirements.
- Supervised a team of three in the office of the Deputy Director, Data Management Division to provide technical assistance on the project.
- Prepared technical presentations and other materials for advisory meetings.
Business Systems Analyst
NIGERIAN MARITIME ADMINISTRATION AND SAFETY AGENCY (NIMASA),
Lagos
01.2014 - 06.2020
- Worked in a program management team in the implementation of an Enterprise Resource Planner (ERP) Sage X3
- Worked in a cross-team of ten to document Business and Functional Requirements for the deployment of Business Intelligence in the Marine Environment Management Department of the Agency
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Worked in a team to implement on-premise Email hosting on Active Directory
- Worked in a cross team in the Digital Transformation project at in the Agency which included upgrading several of the Agency’s hardware and software such as: integration of Cisco IP Phones, upgrading to Fibre optic network, deploying a new Access Control systems, upgrade of the ICT Helpdesk Software, upgrade of the Intranet, deploying a new Knowledge Transfer system.
- Participated in developing policy, procedure and manuals governing internal IT use.
- Coordinated technical training and personal development classes for staff members.
- Communicated with IT management team to maximize development efficiencies and resolve technology issues.
Information Technology Officer – ICT Help Desk Support
NIGERIAN MARITIME ADMINISTRATION AND SAFETY AGENCY (NIMASA),
Lagos
04.2013 - 01.2014
- Handled an average of 17 calls per day to address internal stakeholders IT related complaints.
- Identified issues, analyzed information and provided solutions to IT related problems.
- Supervised a team of four in the ICT helpdesk which improved the following Key Performance Indicators:
- Turnaround time in resolving issues by up to 30%:
- Customer Satisfaction by 45%; and
- First Contact resolution by up to 15%
Junior E-Business Analyst
ZENITH BANK PLC, ABUJA
Abuja
01.2010 - 04.2013
- Analyzing customer's collections and payment processes and designing e-business models (payment and collection channels) in relation to customer’s business requirements.
- Developing and delivering proposals/presentations on e-products and e-business solutions at customer sites resulting in winning new relationships and retaining old ones.
- Organizing and Training of personnel in the zone on available e-business solutions to increase growth of their customer business.
- Documenting user requirements, consulting customers on e-payment solutions, deploying and training end users on the banks e-payments and collections platforms. Notable projects includes:
- Deployment of the banks e-payment platform at Pipelines and Products Marketing Co Ltd (2010), Society for Family Health (2011), Independent Corrupt Practices and other related crimes Commission (2012), A&K construction (2012)
- Deployment of customized travel cards at National Defence College.
Education
Master of Science - Management of Information Systems and Digital Innovation
UNIVERSITY oF WARWICK
Coventry, United Kingdom 10.2018 - 09.2019
Bachelor of Science - Computer Science
BOWEN UNIVERSITY
Osun, Nigeria 09.2004 - 06.2008
West African Senior School Certificate -
ST. LOUIS SECONDARY SCHOOL
Kano, Nigeria 09.1998 - 07.2004
Skills
Elicitationundefined
Affiliations
Nigerian Computer Society (Member) - Membership number 09258
Accomplishments
Prevented the Agency from a major NDPR data breach which would have attracted a penalty fee of up to 10 million Naira. This contributed to being nominated as staff of the month in the Agency with commendation from the DG/CEO.
Developed a process to manage the flow of information from various Departments and Units in the Agency to the Contact centre. This ensured that Agents in the Contact Centre have real-time information readily available. This also, improved the Customer Satisfaction Rating by 17%.
Understudied the existing email infrastructure to determine the low adoption on the use of company email in the Agency and implemented recommendations which led to the increase in adoption of company email by up to 40%.
Software
Trello
Axure RP
Azure DevOps
MS Visio
Drawio
Certification
ITIL foundation in Service management V3 (sr9785138)
Timeline
Business Systems Analysts
ALMOND CAREERS
03.2022 - 06.2022
Senior Information Technology Officer – Business Systems Analysts / Technical Supervisor
Nigerian Maritime Administration and Safety Agency (NIMASA)
02.2021 - Current
Senior Information Technology Officer – Business Systems Analyst, Technical Assistant, Deputy Director
NIGERIAN MARITIME ADMINISTRATION AND SAFETY AGENCY (NIMASA),
06.2020 - 02.2021
Master of Science - Management of Information Systems and Digital Innovation
UNIVERSITY oF WARWICK
10.2018 - 09.2019
ITIL foundation in Service management V3 (sr9785138)
06-2014
Business Systems Analyst
NIGERIAN MARITIME ADMINISTRATION AND SAFETY AGENCY (NIMASA),
01.2014 - 06.2020
Information Technology Officer – ICT Help Desk Support
NIGERIAN MARITIME ADMINISTRATION AND SAFETY AGENCY (NIMASA),
04.2013 - 01.2014
Junior E-Business Analyst
ZENITH BANK PLC, ABUJA
01.2010 - 04.2013
Bachelor of Science - Computer Science
BOWEN UNIVERSITY
09.2004 - 06.2008
West African Senior School Certificate -
ST. LOUIS SECONDARY SCHOOL
09.1998 - 07.2004
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