Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Promise Nzereogu

Lagos,Nigeria

Summary

I am a motivated and experienced Technical Support Assistant with a proven track record of providing excellent customer service and resolving technical issues.
I have strong problem-solving and troubleshooting skills, with a deep understanding of computer hardware and software.
I am an excellent communicator and team player with the ability to work effectively with both technical and non-technical audiences. I have a proven ability to learn quickly and adapt to new technologies.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Data Entry Assistant

Ola Printing
Lagos, Nigeria
02.2019 - 04.2021
  • Quality-checked information entered and promptly corrected errors.
  • Photocopied, scanned, and printed relevant data for my manager.
  • Examined data to detect errors and discrepancies.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Type information from handwritten documents to scanned images.

Freelance Developer

Metaquotes
Online, Online
07.2020 - Current
  • Developing and maintaining trading robots requested by customers.
  • Providing technical support to customers.
  • Optimizing code written by other developers for customers.
  • Creating custom indicators for customers based on the specified requirements.

Technical Support Associate

University of Lagos
Yaba, Nigeria
09.2021 - 06.2022
  • Track and document student issues with the student portal.
  • Assist in managing, maintaining, and repairing computers.
  • Attending to students with portal issues.

Education

Bachelor of Science - Human Kinetics and Health Education

University of Lagos
Lagos, Nigeria
10.2018 - 06.2023

Skills

  • Customer service
  • Trading in financial markets with 5 years of experience
  • EA development in MQL5, C#, Python, and Pine Script
  • Adequate knowledge of the Meta Trader Platform
  • Data Entry skills
  • Knowledge of computer hardware, software, and operating systems
  • Fast learner, team person, and a hard worker

Languages

English
Fluent
French
Beginner

Timeline

Technical Support Associate

University of Lagos
09.2021 - 06.2022

Freelance Developer

Metaquotes
07.2020 - Current

Data Entry Assistant

Ola Printing
02.2019 - 04.2021

Bachelor of Science - Human Kinetics and Health Education

University of Lagos
10.2018 - 06.2023

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Promise Nzereogu