PROMISE JOSEPH
Abuja, FCT
Summary
Service-oriented Customer Support Representative with three years of experience in contact center operations talking to customers over the phone, e-mail, online chat, or social media to resolve a broad range of concerns. Offers strong computer skills in Word, Excel, and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
3
3
years of professional experience
Work History
Customer Support Team Leader
Centurion Apartment
11.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
- Mentored junior team members, fostering professional growth and skill development.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Customer Support Representative
Centurion Apartment
08.2021 - 10.2023
- Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and the company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Connected with customers to address questions and resolve issues through phone and email.
Education
Bachelor of Science - Sociology And Anthropology
University of Abuja
Abuja, FCT, Nigeria09.2017
Skills
- Customer Success Management
- Complaint Handling
- Data Management
- Report Generation
- Customer service expert
- Call Center Operations
Languages
English
Beginner
A1
Timeline
Customer Support Team Leader
Centurion Apartment
11.2023 - Current
Customer Support Representative
Centurion Apartment
08.2021 - 10.2023
Bachelor of Science - Sociology And Anthropology
University of Abuja
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