Technology, Business
Promise Aniagor
Customer Success Manager
Abuja,FCT
Summary
Experienced CRM-certified Customer Success Manager bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Founder/Enterprise Customer Success Manager
Buzii Visuals Media
Abuja, FCT
12.2020 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Created organization's mission and vision statements for use by employees.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Investigated and addressed business development challenges to proactively mitigate problems.
Customer Service Associate
Nozi Textiles
Bolade Oshodi, Lagos
01.2019 - 10.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Assistant
Global Marine Service (Vikings Life Saving Equipment)
Apapa, Lagos
06.2018 - 12.2018
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Submitted completed orders quickly to maximize delivery efficiency.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered customer questions about product availability and shipment times.
Education
Bachelor of Science - Accounting
Babcock University
Ogun State, Nigeria 09.2014 - 06.2018
Skills
Interpersonal Communication
Microsoft Office
Customer Service
Analytical skills
Leadership
Good listening skills
Data management
Responsible
Multitasking abilities
Marketing strategy
Process and procedure development
Developing brand messaging
Certification
Customer Relationship Management (CRM), New Horizon Training Centre - March 2018
Interests
Hobbies
- An idea-giver and active member of the tennis club
- Photography, Videography
Timeline
Founder/Enterprise Customer Success Manager
Buzii Visuals Media
12.2020 - Current
Customer Service Associate
Nozi Textiles
01.2019 - 10.2020
Customer Service Assistant
Global Marine Service (Vikings Life Saving Equipment)
06.2018 - 12.2018
Bachelor of Science - Accounting
Babcock University
09.2014 - 06.2018