Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Promise Abioye
Ilorin, KW,Ilorin- Nigeria
Work Preference
Summary
Dynamic professional with a proven track record in customer service excellence at M.A.Sediq Communications. Skilled in problem-solving and data management, I enhance accessibility through tailored visual assistance and improve client satisfaction. Proficient in CRM software, I effectively communicate and collaborate to achieve outstanding results.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Freelancer
Self employed
Kwara
10.2024 - Current
- Provided real-time visual description of surroundings, documents, and digital interfaces for clients with low vision, enabling independent navigation of public spaces and daily tasks
- Read aloud and described printed materials, product labels, and medical information using clear, objective language tailored to individual client needs
- Assisted with visual interpretation of graphs, photos, and user interfaces during virtual meetings, improving accessibility for remote work environments
- Collaborated with clients to develop personalized strategies for organizing living and workspaces using contrast, lighting, and tactile markers
Volunteer Visual Assistant
Youthful and Balanced
Kaduna
06.2023 - 05.2026
- Delivered on-demand visual assistance to peers or community members with sight loss, including description of environmental details, text, and color-based information
- Adapted support methods to each individual’s preferred level of detail and assistive technology use
- Documented recurring needs to improve efficiency of future assistance sessions
Call Center Representative
M.A.Sediq communications
Kaduna
01.2021 - 04.2024
- Managed and processed customer orders, ensuring accuracy and timeliness in all transactions.
- Responded to customer inquiries via phone and email, providing information on the gadget needed and services while resolving issues promptly and effectively.
- Implemented follow-up procedures that improved customer satisfaction ratings by 20%.
- Collaborated with team members to share best practices and enhance service delivery, contributing to a cohesive team environment.
- Documented customer interactions and feedback in the CRM system, maintaining comprehensive and organized records
Education
Bachelor of Science - Criminology And Security Studies
University of Ilorin
Kwara, Nigeria 09.2024 - 06.2026
National Deploma - Public Administration
Federal Polytechnic Kaura Namoda
Zamfara, Nigeria 06.2021 - 07.2023
Skills
- Customer Service Excellence
- Order and Time Management
- Communication Skills (Verbal & Written)
- Problem-Solving Abilities
- Data Entry & Management
- Freelancing
- Proficient in Microsoft Office Suite, Google Workspace, and CRM Software
- Social Media Management
Timeline
Freelancer
Self employed
10.2024 - Current
Bachelor of Science - Criminology And Security Studies
University of Ilorin
09.2024 - 06.2026
Volunteer Visual Assistant
Youthful and Balanced
06.2023 - 05.2026
National Deploma - Public Administration
Federal Polytechnic Kaura Namoda
06.2021 - 07.2023
Call Center Representative
M.A.Sediq communications
01.2021 - 04.2024