Abolaji Olorunrinu
Lagos,Nigeria
Summary
Experienced operations management professional with 14+ years in financial services (Banking and Fintech). Skilled in streamlining processes, optimizing workflows, and driving operational efficiency. Proficient in system audit, control, cybersecurity, and leveraging emerging technologies like artificial intelligence to ensure secure and scalable business operations.
Overview
13
13
years of professional experience
Work history
Head Digital Operations Remittances & Recon
EgolePay Limited
Lagos, Nigeria
06.2021 - Current
- oversees and manages digital payment operations, remittance services, and Business Partnership with third-parties.
- Drive innovation in digital and remittance products to enhance customer experience and expand market reach.
- Oversee the day-to-day operations of digital payment platforms, remittance systems, reconciliations to ensure agreed settlement and balances.
- Collaborate with product, IT and Customer service to seamless integration and customer experience.
- Collaborate with Banks and other payment companies for business partnership and monetization.
- Ensure full compliance with AML/CFT/PFT policies and other statutory entities, CBN, PCI DSS.
- Daily reconciliation and settlement to respective agents/merchants wallet/accounts.
- Foster a culture of accountability, innovation, and customer-centricity.
- Maintain business partnership with all payment services and third-parties
Head of Operations
Cicoserve Payments
Lagos, Nigeria
12.2020 - 05.2021
- Develop and execute the operational strategy aligned with the Cicoserve Payments overall goals.
- Oversee the day-to-day operations, including payment processing, account management, customer support, Reconciliation & Revenue Assurance and transaction monitoring
- Ensure system performance and reliability to minimize downtime and disruptions in daily activities.
- Ensure compliance with all regulatory requirements, including AML, KYC, CBN, and PCI DSS.
- Ensure robust cybersecurity measures are in place to protect customer data and prevent fraud, encryption of customers data
- Design and implement processes to enhance customer satisfaction and reduce resolution times.
- Achieved team collaboration with regular staff meetings and feedback loops.
- Designed and implemented training to for staff upskilling based on business goals.
- Ensure vendor compliance with operational and regulatory standards.
- Provide regular reports and insights to the leadership team on operational performance.
- Ensure all products integrations align to PMI and API documentation standard.
- Monitor all disputed (Chargesbacks) raised by the bank issuer to avoid system accept or financial exposure.
- Streamlined processes to improve and optimize office operations.
Head of Settlement & Recon and Revenue Assurance
Cicoserve Payment
Lagos, Nigeria
09.2019 - 12.2020
- Oversee daily transaction settlement processes, ensuring accurate allocation of funds across Cicoserve payment channels and partner banks.
- Liaise with Banks, switches or the payment processors, and other partners to address settlement discrepancies.
- Monitor settlement reports from the partners and ensure timely and accurate settlement to merchants and customers.
- Develop and maintain settlement policies and procedures aligned with industry best practices.
- Prepare regular reconciliation reports for management, highlighting discrepancies and open items.
- Collaborate with IT, finance, and compliance teams to address issues impacting revenue performance.
- Ensure all settlement and reconciliation activities comply with local and international regulatory standards PCI DSS, AML, GDPR and Chargeback rules.
- Ensure proactive return of failed or outstanding payments.
- Streamline settlement and reconciliation workflows to enhance efficiency and accuracy.
- Work closely with cross-functional teams, including finance, operations, IT, and compliance, to align objectives and processes.
- Populate CBN/NIBSS monthly reports and agents/merchant's performance reports
Reconciliation and Settlement Analsyt
Union Bank of Nigeria Plc
Marina Lagos, Nieria
01.2015 - 08.2019
- Ensure daily reconciliation of all electronic channel transactions.
- Liaise with ISW, NIBSS, Etranzact, UP among other switches and Banks for seamless settlement and reconciliation operation.
- Ensure all chargebacks raised on DRS are resolved within an agreed SLA.
- Identify potential areas of development in the current processes and work streams, working with relevant departments to provide timely solutions.
- · Ensure all enquiries and complaints relating to card/Mobile, POS and Web are responded to promptly to guide against customers. Dissatisfaction.
- Evaluate disputes that arise when a merchant raises a chargeback; investigate and treat accordingly.
- Ensure the CBN Risk Based Supervision is compiled and shared Monthly.
- Keep close business relationship with the card scheme Mastercard, Visa
Dangote Group - Contract
Territory Sales Supervisor
Ikorodu, Lagos, Nigeria
08.2013 - 12.2014
- Develop and execute sales plans to meet or exceed revenue and volume targets for the assigned territory.
- Monitor sales performance metrics and adjust strategies to maximize results.
- Identify new business opportunities and expand market share within the territory.
- Conduct regular market research to understand customer behavior, competitor activities, and industry trends.
Operation Officer
United Bank of Africa Contract
Marina Lagos, Nigeria
05.2012 - 09.2013
Education
Master of Business Administration - Advanced AI & Automation
Nexford University
United State 06.2022 -
Certificate in fundamental Cybersecurity & Defense Toolbox
Digital Regenesys Business School
India 06.2024 - 01.2025
Certificate of completion in Product Management
CertificateEdge
Lagos. Nigeria 03.2023 - 09.2023
Bachelor of Science - Economics
University of Nigeria Nsukka
Enugu. Nigeria. 10.2006 - 05.2011
Certificate in Computing Skills & Linus
NIIT
India 02.2007 - 10.2007
Skills
- Operations management
- Project Management
- Budget Planning
- System Audit and Control
- Cybersecurity
- Artificial Intelligent
- Business partnership & Negotiation
- Business Analysis
- Customer service and complaint handling
Timeline
Certificate in fundamental Cybersecurity & Defense Toolbox
Digital Regenesys Business School
06.2024 - 01.2025
Certificate of completion in Product Management
CertificateEdge
03.2023 - 09.2023
Master of Business Administration - Advanced AI & Automation
Nexford University
06.2022 -
Head Digital Operations Remittances & Recon
EgolePay Limited
06.2021 - Current
Head of Operations
Cicoserve Payments
12.2020 - 05.2021
Head of Settlement & Recon and Revenue Assurance
Cicoserve Payment
09.2019 - 12.2020
Reconciliation and Settlement Analsyt
Union Bank of Nigeria Plc
01.2015 - 08.2019
Dangote Group - Contract
Territory Sales Supervisor
08.2013 - 12.2014
Operation Officer
United Bank of Africa Contract
05.2012 - 09.2013
Certificate in Computing Skills & Linus
NIIT
02.2007 - 10.2007
Bachelor of Science - Economics
University of Nigeria Nsukka
10.2006 - 05.2011
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