Desired Job Title
Front desk receptionistTransaction/Customer Service OfficerSecretaryWork Type
Full TimeContract WorkGig WorkVolunteerSeasonal WorkLocation Preference
On-SiteRemoteLocation: Lugbe, FCTAbuja, FC
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
PRISCILLIA CHIDI
Lugbe
Work Preference
Summary
Expert in facilitating smooth front desk operations with a focus on customer relations and administrative support. Skilled in data entry, complaint resolution, and maintaining a professional reception area. Capable of managing high-volume transactions while ensuring accuracy and compliance.
Overview
7
7
years of professional experience
Work History
Front desk receptionist
ELED-ILANN TIZIMO LTD
Abuja
06.2022 - Current
- Streamlined front desk operations by efficiently managing all administrative tasks.
- Improved office efficiency by managing incoming calls and directing them to appropriate departments.
- Ensured timely scheduling of appointments with detailed coordination.
- Established a welcoming atmosphere for visitors through consistent upkeep of a clean and organized reception area.
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Collaborated with maintenance staff to uphold cleanliness and hygiene standards in the lobby area.
Transaction/Customer Service Officer
UNITED BANK FOR AFRICA
Abuja
12.2019 - 03.2021
- Ensured accuracy in transaction processing by diligently checking all transaction details.
- Accelerated the service delivery for customers by streamlining transaction processes.
- Enhanced customer satisfaction with timely and precise financial transactions.
- Conducted comprehensive evaluations of transaction documents to ensure legal compliance.
- Guaranteed data security with strict adherence to confidentiality protocols.
- Processed high volume transactions daily, ensuring smooth workflow in a busy environment.
- Identified suspicious transactions, mitigating potential fraud risks.
- Maintained updated knowledge of regulatory changes to ensure lawful operations.
- Resolved customer queries promptly, improving overall service quality.
- Built rapport with customers through professional and courteous interaction during transactions.
- Managed customer inquiries through various communication channels.
- Resolved customer complaints efficiently and effectively.
- Collaborated with team members to improve service delivery standards.
- Maintained accurate records of customer interactions and transactions.
- Assisted in training new staff on customer service protocols.
- Provided product information to customers for informed decision-making.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Communicated information to customers about product quality, value and style.
- Handled escalated customer complaints and disputes in a professional manner.
- Identified potential opportunities to upsell products or services to customers.
Secretary
ASHANA BDC
Abuja
01.2019 - 05.2019
- Scheduled appointments for executive management team, ensuring optimal time management and coordination.
- Enhanced company communication through accurate minute-taking, facilitating clarity and accountability in meetings.
- Maintained confidential records, safeguarding sensitive corporate information.
- Streamlined office procedures, improving workflow and reducing delays.
- Improved client relationships through professional telephone etiquette.
Education
HND - QUANTITY SURVEYING
AKANUIBIAM FEDERAL POLYTECHNIC
UNWANA EBONYI STATE11-2016
Skills
- Front desk management
- Customer service
- Customer relations
- Customer interaction
- Complaint resolution
- Appointment scheduling
- Payment Processing
- Data entry
- CRM software proficiency
- MS Office
- Microsoft Office
- Organizational skills
- Document organization
- Time management
- Multitasking skills
- Attention to detail
- Effective communication
References
References available upon request.
Personal Information
Languages
English
Proficient (C2)
C2
Timeline
Front desk receptionist
ELED-ILANN TIZIMO LTD
06.2022 - Current
Transaction/Customer Service Officer
UNITED BANK FOR AFRICA
12.2019 - 03.2021
Secretary
ASHANA BDC
01.2019 - 05.2019
HND - QUANTITY SURVEYING
AKANUIBIAM FEDERAL POLYTECHNIC