PRISCILLA ESI ASANTE
KUMASI
Summary
Motivational leader with record of success in financial environments. Seeks out change opportunities, capitalizing on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style.
Overview
15
15
years of professional experience
Work History
Branch Operations and Service Manager
United Bank for Africa GH Ltd
01.2017 - Current
- Partnered with management team to optimize operations and reduce costs by 15%.
- Monitored operations to assess and highlight results.
- Put in place clear controls for financial administration and business management.
- Completed customer requests with speed and accuracy.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved efficiency and productivity by acquiring new skills.
- Allocated resources to teams and projects based on need, performance and availability.
- Directed day-to-day work of ten employees and motivated teams to exceed objectives and set targets by 20%.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maintained organizational compliance with applicable legislation and regulations.
- Analyzed data and information to identify issues and create tailored solutions.
Cash Officer
United Bank for Africa GH Ltd
01.2016 - 12.2016
- Received cash and cheques and verified genuineness to minimize losses of GHS100,000.
- Opened new bank accounts and arranged for electronic deposits from customers' accounts.
- Acted as custodian of cash and other valuables.
- Collaborated with business management to set and control annual budgets.
- Cross-sold bank products to enhance business growth.
- Drew up reports on cash balances and other financial activities for management review.
- Applied advanced Excel skills to efficiently analyses large data sets.
- Observed laid down operating procedures to adhere to internal controls.
- Reconciled cash by day end to maintain accurate balances.
- Coached and mentored junior staff to maximize finance department capabilities.
- Identified customers by scrutinizing documents against banking system to avoid errors.
- Made arrangements for smooth receipt and payment of bulk cash from important customers.
- Reduced annual business expenditure by 15% through careful expense monitoring.
- Maintained inventory of cash at all times to have ready access to funds when needed.
- Provided excellent customer service to clients to enhance customer satisfaction and loyalty.
Customer Service Officer
United Bank for Africa GH Ltd
02.2009 - 12.2015
- Applied best practices to comply with customer service procedures.
- Offered detailed product and service advice based on customer needs.
- Cross-trained and backed up other customer service managers.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Resolved complaints with proactive problem-solving and analysis.
- Maintained excellent client satisfaction by providing in-depth support.
- Delivered responsive, innovative customer programes to maintain brand engagement and loyalty.
- Advised customers on availability, pricing and location of products.
- Recorded and processed customer data accurately.
- Applied conflict management to stressed and concerned customers.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Promptly responded to inquiries and requests from prospective customers.
- Registered customer information to maintain accurate records.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Increased client retention by 15% through outstanding account management.
- Adhered strictly to policies and procedures for continued company compliance.
- Responded to customer queries and provided excellent customer service.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Prepared necessary forms to complete transactions.
- Managed banking and accounts with expert finance knowledge.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Recorded information about inquiries and complaints within internal database.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
Education
Associate Member -
Chartered Institute of Bankers
GHANAMaster of Business Administration - Marketing
Kwame Nkrumah University of Science and Technology
GhanaBachelor of Science - Renewable Natural Resources Management
Kwame Nkrumah University of Science and Technology
GhanaSkills
- Financial management
- Operations oversight
- Marketing
- Knowledge of Microsoft Office Suite
- Customer-focused
- Business administration
- Problem-solving
- Team building
Accomplishments
1. Best Customer Eccentric Staff
2. C1st Ambassador
References
References available upon request.
Timeline
Branch Operations and Service Manager
United Bank for Africa GH Ltd
01.2017 - Current
Cash Officer
United Bank for Africa GH Ltd
01.2016 - 12.2016
Customer Service Officer
United Bank for Africa GH Ltd
02.2009 - 12.2015
Associate Member -
Chartered Institute of Bankers
Master of Business Administration - Marketing
Kwame Nkrumah University of Science and Technology
Bachelor of Science - Renewable Natural Resources Management
Kwame Nkrumah University of Science and Technology
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