Summary
Overview
Work History
Education
Skills
Accomplishments
Training Seminars
Country
References
Timeline
Generic

PRISCILLA OPOKU

Kumasi

Summary

An efficient Sales professional with 9 years' experience in the field of customer service and relationships. Effective at managing operational duties of the business and supporting the achievement of strategic goals. Record of success and employer satisfaction in maximizing profits, providing administrative support, training of new staff and organising of company events. Flexible and hard working with strong drive to succeed. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Sales Support Specialist (SSS)

Sandvik Mining and Rock Technology
01.2020 - Current
  • Providing process and system support to CSC team for applications including Aurora, E-business, Salesforce, Esker, and any form of Microsoft suit
  • Executing training and implementing system update in processes, systems, and relevant application like MY SANDVIK
  • Liaising with IT and Systems experts to coordinate training, systems updates, or implementation of new systems
  • Identifying process and systems improvement opportunities and propose continuous improvement activities for CSC operations
  • Provide first line support to assist Sales Team and customers with e-commerce solutions
  • Responsible for technical/systems onboarding of new customers
  • Execute reports and analyses information to support the CSC management team to improve sales efficiency and hit rates
  • Check the functionality of the center's phone system every morning and report feedback to CSC supervisor.

Customer Support Service Representative (CSSR)

Sandvik Mining and Rock Technology
03.2017 - 01.2019
  • Providing customer service for the Sandvik Mining Parts sales process
  • Answering and responding to customer queries through phone calls and e-mails
  • Assisting with parts support
  • Providing parts interpretation and finding technical advice on alternatives as required
  • Adhere to all policies and procedures especially the EHS policies
  • Receive, process, and expedite all parts orders
  • Proactively follow-up outstanding quotations
  • Exposure to a Contact Centre and CRM environment
  • Assist with possible sales opportunities in units, parts, and service
  • Back-order management for assigned customers.

Order Desk Clerk

Sandvik Mining and Rock Technology
08.2014 - 01.2017
  • Ensuring that all customer purchase orders and quotations are processed efficiently with minimum delay through Aurora
  • Expediting and tracking of orders
  • Preparation of shipping documents such as commercial invoices for clearance
  • Preparation of weekly reports of all outstanding orders to customers.

Attachment Trainee

Sandvik Mining and Rock Technology
06.2013 - 01.2014
  • Ensuring that all customer purchase orders and quotations are processed
  • Expediting and tracking of orders
  • Preparation of shipping documents such as commercial invoices for clearance
  • Preparation of weekly reports of all outstanding orders to customers
  • Following up on quotes and orders from customers through calls and emails on Salesforce.

Education

MBA - Logistics And Supply And Supply Chain Management

KNUST
Kumasi
06.2019

Bachelor of Science - Banking And Finance

Central University College
Accra
06.2012

WASSCE (Business Option) - Business Administration

Yaa- Asantewaa Senior High
Kumasi
06.2007

Skills

    • Organising of My Sandvik Trainings for both internal and external customers
    • Exceptional sales ability and customer service
    • Customer Relationship management -CRM
    • Good in the use of Business software AURORA, SALESFORCE, POWER BI, SAP, ESKER/DOCUMENT SCAN, other Microsoft Office Suite
    • Good writing and communication skills
    • Excellent typing Skills
    • Outbound and inbound calling
    • Good presentation skills
      • Customer Order Management
      • Complaint Resolution
      • Opening and Closing Procedures
      • Customer Relationship Management
      • Customer Relations
      • Analytical Thinking
      • Decision-Making

Accomplishments

  • Best worker awards - 3RD QUARTER 2021
  • Best worker awards - 4TH QUARTER 2021
  • Best worker awards - 4TH QUARTER 2020
  • Best safety Representative - For the year 2019

Training Seminars

  • Customer Relationship Management
  • My Sandvik
  • Train-the-facilitator pressure cooker
  • Excel Training (Intermediate and Advance)
  • Occupational health and Safety
  • First Aid

Country

Ghana

References

Mr. Akloyo Peter-Paul, Sandvik Mining and Rock Technology, Sales Manager - Parts and Services, peter-paul.akloyo@sandvik.com, +233544339663 

Mr. Akuffo Francis, Sandvik Mining and Rock Technology, Inventory and Logistics Manager, francis.akuffo@sandvik.com, +233244334009

Timeline

Sales Support Specialist (SSS)

Sandvik Mining and Rock Technology
01.2020 - Current

Customer Support Service Representative (CSSR)

Sandvik Mining and Rock Technology
03.2017 - 01.2019

Order Desk Clerk

Sandvik Mining and Rock Technology
08.2014 - 01.2017

Attachment Trainee

Sandvik Mining and Rock Technology
06.2013 - 01.2014

MBA - Logistics And Supply And Supply Chain Management

KNUST

Bachelor of Science - Banking And Finance

Central University College

WASSCE (Business Option) - Business Administration

Yaa- Asantewaa Senior High

Similar Profiles

CREATE PROFILE
PRISCILLA OPOKU