Prisca Uzoagba
Abuja
Summary
- Operations specialist and customer service executive with over 5 years of experience in customer support, administrative assistance, and social media support. Proven ability to manage customer inquiries and transactions efficiently while maintaining a high level of organization and attention to detail. Committed to delivering tailored solutions that drive client progress and maximize stakeholder value. Strong troubleshooting skills enhance customer satisfaction and operational effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Consultant Care
IPF DIGITAL
Tallinn
09.2024 - 04.2025
- Live chat.
- Inbound and outbound calls.
- Handling incoming emails.
- Handling inquiries and complaints.
- Problem resolution.
- Salesforce and Jira CRM tools.
Customer Support Associate
Wise
Tallinn
01.2024 - 09.2024
- Core responsibilities
- Customer resolution
- Live chat
- Getting feedbacks from customers
- Getting feedback from Team leads
- Communicating with customers on calls and email
- Zendesk, Twilio, Jira, and Confluence CRM tools
Customer Service Support
Tallink Group
Tallinn
01.2023 - 01.2024
- Helping customers with complaints and questions about our products and services
- Providing help and guide to customers through the menu
- Help customers take their orders
- Upselling products when necessary
- Provide excellent customer service to customers
- Multi tasking on other duties
Customer Service representative/ Social Media support
Getfit Technologies
Wuse II Abuja
08.2019 - 09.2022
- Making outbound and inbound calls
- Providing solutions to customers complaints
- Handling the orders on the website
- Live chat
- Occasionally handling the social media
- Replying email
Education
Scrum Master -
09.2024
Certificate in Customer Service Foundation - The art of service
Online
12.2021
Certificate in basic Customer service -
Online class
07.2019
Certificate of basic first Aid/CPR -
Novelle Center
01.2016
Bachelor of Science - Microbiology
Michael Okpara University of Agriculture
Abia State02.2015
Secondary School -
Federal Government Girls College
Bida01.2007
Some College (No Degree) - award in environmental awareness
Novelle Center
Skills
- Decision making
- Microsoft Excel
- Tech-savvy
- Adaptability
- Critical thinking and problem-solving
- Ability to multitask
- Effective time management
- Ability to work in a team
- Computer Skills
- Communication Skills
- Customer service
Hobbies and Interests
- Reading
- Writing
- Community voluntary activities
- Travelling
References
References available upon request
Languages
- English
- Igbo
Certification
- Customer Service: Call control strategies, issued June 2024
- Speaking Confidently and Effectively: issued May 2024
- Customer service foundations: issued Feb. 2024
Timeline
Customer Consultant Care
IPF DIGITAL
09.2024 - 04.2025
Customer Support Associate
Wise
01.2024 - 09.2024
Customer Service Support
Tallink Group
01.2023 - 01.2024
Customer Service representative/ Social Media support
Getfit Technologies
08.2019 - 09.2022
Scrum Master -
Certificate in Customer Service Foundation - The art of service
Online
Certificate in basic Customer service -
Online class
Certificate of basic first Aid/CPR -
Novelle Center
Bachelor of Science - Microbiology
Michael Okpara University of Agriculture
Secondary School -
Federal Government Girls College
Some College (No Degree) - award in environmental awareness
Novelle Center
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