Operations specialist and customer service executive with over 5 years of experience in customer support, administrative assistance, and social media support. Proven ability to manage customer inquiries and transactions efficiently while maintaining a high level of organization and attention to detail. Committed to delivering tailored solutions that drive client progress and maximize stakeholder value. Strong troubleshooting skills enhance customer satisfaction and operational effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Consultant Care
IPF DIGITAL
Tallinn
09.2024 - 04.2025
Live chat.
Inbound and outbound calls.
Handling incoming emails.
Handling inquiries and complaints.
Problem resolution.
Salesforce and Jira CRM tools.
Customer Support Associate
Wise
Tallinn
01.2024 - 09.2024
Core responsibilities
Customer resolution
Live chat
Getting feedbacks from customers
Getting feedback from Team leads
Communicating with customers on calls and email
Zendesk, Twilio, Jira, and Confluence CRM tools
Customer Service Support
Tallink Group
Tallinn
01.2023 - 01.2024
Helping customers with complaints and questions about our products and services
Providing help and guide to customers through the menu
Help customers take their orders
Upselling products when necessary
Provide excellent customer service to customers
Multi tasking on other duties
Customer Service representative/ Social Media support
Getfit Technologies
Wuse II Abuja
08.2019 - 09.2022
Making outbound and inbound calls
Providing solutions to customers complaints
Handling the orders on the website
Live chat
Occasionally handling the social media
Replying email
Education
Scrum Master -
09.2024
Certificate in Customer Service Foundation - The art of service
Online
12.2021
Certificate in basic Customer service -
Online class
07.2019
Certificate of basic first Aid/CPR -
Novelle Center
01.2016
Bachelor of Science - Microbiology
Michael Okpara University of Agriculture
Abia State
02.2015
Secondary School -
Federal Government Girls College
Bida
01.2007
Some College (No Degree) - award in environmental awareness
Novelle Center
Skills
Decision making
Microsoft Excel
Tech-savvy
Adaptability
Critical thinking and problem-solving
Ability to multitask
Effective time management
Ability to work in a team
Computer Skills
Communication Skills
Customer service
Hobbies and Interests
Reading
Writing
Community voluntary activities
Travelling
References
References available upon request
Languages
English
Igbo
Certification
Customer Service: Call control strategies, issued June 2024
Speaking Confidently and Effectively: issued May 2024
Customer service foundations: issued Feb. 2024
Timeline
Customer Consultant Care
IPF DIGITAL
09.2024 - 04.2025
Customer Support Associate
Wise
01.2024 - 09.2024
Customer Service Support
Tallink Group
01.2023 - 01.2024
Customer Service representative/ Social Media support
Getfit Technologies
08.2019 - 09.2022
Scrum Master -
Certificate in Customer Service Foundation - The art of service
Online
Certificate in basic Customer service -
Online class
Certificate of basic first Aid/CPR -
Novelle Center
Bachelor of Science - Microbiology
Michael Okpara University of Agriculture
Secondary School -
Federal Government Girls College
Some College (No Degree) - award in environmental awareness
Front Desk Receptionist at Commandant's Office, Port Harcourt International AirportFront Desk Receptionist at Commandant's Office, Port Harcourt International Airport
National Youth Service Corp at National Information Technology and Development Agency (NITDA)National Youth Service Corp at National Information Technology and Development Agency (NITDA)