Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Certification
Timeline
Generic
Prisca Uzoagba

Prisca Uzoagba

Abuja

Summary

  • Operations specialist and customer service executive with over 5 years of experience in customer support, administrative assistance, and social media support. Proven ability to manage customer inquiries and transactions efficiently while maintaining a high level of organization and attention to detail. Committed to delivering tailored solutions that drive client progress and maximize stakeholder value. Strong troubleshooting skills enhance customer satisfaction and operational effectiveness.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Consultant Care

IPF DIGITAL
Tallinn
09.2024 - 04.2025
  • Live chat.
  • Inbound and outbound calls.
  • Handling incoming emails.
  • Handling inquiries and complaints.
  • Problem resolution.
  • Salesforce and Jira CRM tools.

Customer Support Associate

Wise
Tallinn
01.2024 - 09.2024
  • Core responsibilities
  • Customer resolution
  • Live chat
  • Getting feedbacks from customers
  • Getting feedback from Team leads
  • Communicating with customers on calls and email
  • Zendesk, Twilio, Jira, and Confluence CRM tools

Customer Service Support

Tallink Group
Tallinn
01.2023 - 01.2024
  • Helping customers with complaints and questions about our products and services
  • Providing help and guide to customers through the menu
  • Help customers take their orders
  • Upselling products when necessary
  • Provide excellent customer service to customers
  • Multi tasking on other duties

Customer Service representative/ Social Media support

Getfit Technologies
Wuse II Abuja
08.2019 - 09.2022
  • Making outbound and inbound calls
  • Providing solutions to customers complaints
  • Handling the orders on the website
  • Live chat
  • Occasionally handling the social media
  • Replying email

Education

Scrum Master -

09.2024

Certificate in Customer Service Foundation - The art of service

Online
12.2021

Certificate in basic Customer service -

Online class
07.2019

Certificate of basic first Aid/CPR -

Novelle Center
01.2016

Bachelor of Science - Microbiology

Michael Okpara University of Agriculture
Abia State
02.2015

Secondary School -

Federal Government Girls College
Bida
01.2007

Some College (No Degree) - award in environmental awareness

Novelle Center

Skills

  • Decision making
  • Microsoft Excel
  • Tech-savvy
  • Adaptability
  • Critical thinking and problem-solving
  • Ability to multitask
  • Effective time management
  • Ability to work in a team
  • Computer Skills
  • Communication Skills
  • Customer service

Hobbies and Interests

  • Reading
  • Writing
  • Community voluntary activities
  • Travelling

References

References available upon request

Languages

  • English
  • Igbo

Certification

  • Customer Service: Call control strategies, issued June 2024
  • Speaking Confidently and Effectively: issued May 2024
  • Customer service foundations: issued Feb. 2024

Timeline

Customer Consultant Care

IPF DIGITAL
09.2024 - 04.2025

Customer Support Associate

Wise
01.2024 - 09.2024

Customer Service Support

Tallink Group
01.2023 - 01.2024

Customer Service representative/ Social Media support

Getfit Technologies
08.2019 - 09.2022

Scrum Master -

Certificate in Customer Service Foundation - The art of service

Online

Certificate in basic Customer service -

Online class

Certificate of basic first Aid/CPR -

Novelle Center

Bachelor of Science - Microbiology

Michael Okpara University of Agriculture

Secondary School -

Federal Government Girls College

Some College (No Degree) - award in environmental awareness

Novelle Center
Prisca Uzoagba