Prisca Nwosu
Port Harcourt
Summary
Dedicated customer service representative with proven problem-solving and communication skills. Committed to enhancing service quality and fostering team collaboration to ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ChowLab
Port Harcourt
02.2025 - 05.2026
- Resolved customer complaints by communicating effectively and applying problem-solving skills to ensure customer satisfaction.
- Assisted customers with inquiries while delivering tailored product information to enhance their experience.
- Leveraged product knowledge to address customer needs and provide accurate support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed orders accurately and efficiently within the system.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collaborated with team members to improve overall service quality.
Personal Assistant
Freelance
Port Harcourt
05.2024 - 02.2025
- Coordinated travel arrangements and itineraries for business trips, streamlining logistics and saving time.
- Scheduled and confirmed appointments, minimizing conflicts and maximizing effective time usage.
- Maintained confidential personnel files and sensitive information, ensuring compliance with privacy standards.
- Proofread documents for accuracy before submission to executive team, ensuring high-quality communication.
- Scanned documents into electronic format for secure storage in a database system.
Education
Bachelor of Science - Microbiology
University of Port Harcourt
01-2026
Skills
- Order processing
- Customer service
- Customer engagement
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Critical thinking
- Time management
Timeline
Customer Service Representative
ChowLab
02.2025 - 05.2026
Personal Assistant
Freelance
05.2024 - 02.2025
Bachelor of Science - Microbiology
University of Port Harcourt