Prince Rusagara
Abuja
Summary
I am a highly motivated professional with strong organisational communication and problem solving skills. Experienced in working with multiple teams to ensure smooth operations and successful completion of projects. Seeking to leverage expertise and experience to contribute to the success of a forward thinking business.
Overview
4
4
years of professional experience
Work history
Social Media Administrator
Oigetit Fake News Filter
Kuala Lumpur
04.2021 - 07.2021
- Tracked followers on social media platforms to analyze growth.
- Edited and published videos, news and promotional content to increase fan engagement and channel growth.
- Created daily posts for Twitter, Instagram, LinkedIn, Facebook, and YouTube accounts.
- Identified opportunities for content repurposing across multiple channels.
- Conducted research into emerging trends in order to keep up with changes in the industry landscape.
- Managed social media crisis communication efforts, including monitoring and responding to negative feedback.
CRM Specialist
Y3 DISTRIBUTION LTD
Abuja
06.2024 - 06.2025
- Managing Customer Data: names, contact info, preferences.
- Tracking Customer Interactions: log calls, emails, monitor communication history and follow-up tasks.
- Using CRM Tools: Generating reports and usage of filters and segments to analyze customer data.
- Customer Service & Support: Resolve issues and Respond to inquiries from within the CRM.
- Collaboration: Share updates with team members and tag/assign tasks to colleagues.
Education
International Business Management -
Asia Pacific University
04/2019 - 11/2022
Skills
- Social media strategy
- Brand awareness
- Customer service
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Microsoft Excel
- Client relationship management
- Interpersonal skills
Timeline
CRM Specialist
Y3 DISTRIBUTION LTD
06.2024 - 06.2025
Social Media Administrator
Oigetit Fake News Filter
04.2021 - 07.2021
International Business Management -
Asia Pacific University
04/2019 - 11/2022
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