Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Quote
Timeline
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Precious Ugochukwu Nwaikwu

Precious Ugochukwu Nwaikwu

Social Media Marketer
Lagos

Summary

Enthusiastic customer service personnel, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of company goals and training in customers service. Motivated to learn, grow and excel in career.

Overview

3
3
years of professional experience
8
8
years of post-secondary education
3
3
Certifications

Work History

Social Media Person/Customer Service Representative

Prince Ebeano Supermarket
Lagos
11.2020 - 03.2022
  • Leveraged on advantages of social media to promote sales and effectively represent company's online presence.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Built rich contents online to promote company's brand awareness
  • Collected and analyzed 50 customer information annually to prepare product or service reports.
  • Responded to customer requests for products, services and company information.
  • Resolved sales issues over phone or direct messages with customers daily.
  • Collaborated with staff members to enhance customer service experience and exceed departmental goals.
  • Sought ways to improve processes and services provided.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for retail business.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Insurance Advisor

Leadway Assurance Ltd.
Lagos
01.2022 - 11.2022
  • Developed marketing strategies to promote new insurance contracts.
  • Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Carried out administrative tasks such as handling policy renewals, maintaining records and guiding insurance payments.
  • Calculated premiums and established payment methods.
  • Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.

Personal Assistant

National Youth Service Corp (NYSC)
Ogun
11.2018 - 08.2019
  • Used discretion when handling confidential information.
  • Attended meetings, took notes and tracked action items.
  • Arranged domestic and intercity travel plans and events
  • Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets
  • Provided general administrative support including scheduling meetings and managing documentation.
  • Assisted in rendering educational humanitarian support to host community

Education

Bachelor of Science - Human Anatomy

Delta State University
Abraka
09.2014 - 09.2018

Senior Secondary Certificate Examination (SSCE) -

2ND Ecwa Secondary School
Kaduna
09.2009 - 07.2011

First School Leaving Certificate [FSLC] -

LEA Primary School
Yelwa, Kaduna
09.2004 - 07.2006

Skills

    Effective communication

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Software

Canvas

Corel draw

Pixellab

Adobe illustrator

Quik

Slack

Zoom

Jitsi meet

Google docs

Google classroom

MS word

Ms Excel

Ms Powerpoint

Certification

DESIGN DRIVEN ENTREPRENEURSHIP - Young Africans Leadership Initiative, YALI

Interests

Meeting people

Researching

Touring

Music

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Insurance Advisor

Leadway Assurance Ltd.
01.2022 - 11.2022

Social Media Person/Customer Service Representative

Prince Ebeano Supermarket
11.2020 - 03.2022

DESIGN DRIVEN ENTREPRENEURSHIP - Young Africans Leadership Initiative, YALI

06-2020

LEADERSHIP MANAGEMENT - GLMP

11-2019

Personal Assistant

National Youth Service Corp (NYSC)
11.2018 - 08.2019

Bachelor of Science - Human Anatomy

Delta State University
09.2014 - 09.2018

COMPUTER APPLICATION TECHNIQUES - Herald Mission

12-2011

Senior Secondary Certificate Examination (SSCE) -

2ND Ecwa Secondary School
09.2009 - 07.2011

First School Leaving Certificate [FSLC] -

LEA Primary School
09.2004 - 07.2006

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Precious Ugochukwu NwaikwuSocial Media Marketer