PRECIOUS CHIOMA PAUL
Abuja,FCT
Summary
Results-driven professional with a strong passion for delivering exceptional customer service and maintaining precise, accurate data entry. Eager to apply these strengths within a dynamic team environment, contributing to operational efficiency and driving overall organizational success.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Data entry operator
Citizen Disability (Outsource Global)
Abuja, Nigeria
07.2024 - 06.2025
- Verify data integrity by cross-referencing source documents and correcting discrepancies.
- Respond efficiently to retrieving data from the databases or electronic filing systems.
- Compiling, verifying accuracy, and sorting information to prepare source data for computer entry.
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and verifying the accuracy of output.
- Apply data program techniques and procedures.
- Verify and log the data input by ensuring its accuracy and completeness.
Customer service representative
Send by Flutterwave (Outsource Global)
Abuja, Nigeria
12.2023 - 07.2024
- Promptly responded to customers' enquiries and resolved complaints to promote loyalty.
- Interacted with customers to provide and process information in response to concerns, enquiries, and requests about services and products.
- Kept customer and system accounts accurate and confidential to support timely resolutions of concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Handled live chats, emails, and calls.
Salesperson/Promoter
Transsion (Infinix & Tecno)
Abuja, Nigeria
01.2022 - 11.2023
- Had deep understanding of the company’s products or services, including features, benefits, pricing, and gave the company a competitive advantage.
- Identified and researched potential customer leads through various channels such as networking events, social media, and referrals.
- Established rapport, and built a long-term with prospects and existing customers by understanding their needs, preferences, and challenges.
- Upskilled knowledge sessions and professional development.
Education
B.Sc. - Mass Communication
Taraba State University
Jalingo 01.2018 - 01.2021
Skills
- Good Communication
- Proficiency in Google Suite
- Marketing
- Active Listening
- Meeting deadlines
- Detail oriented
- CRM tools (Slack, Intercom, Avoxi, Vici Dail, and HappyFox)
- Proficiency in MS applications
Language
English
Hausa
Expertise
- Customer Service Excellence
- Data Entry Accuracy
- Administrative Support
- Technical Support: Research and Analytical Skill
Timeline
Data entry operator
Citizen Disability (Outsource Global)
07.2024 - 06.2025
Customer service representative
Send by Flutterwave (Outsource Global)
12.2023 - 07.2024
Salesperson/Promoter
Transsion (Infinix & Tecno)
01.2022 - 11.2023
B.Sc. - Mass Communication
Taraba State University
01.2018 - 01.2021