Summary
Overview
Work History
Education
Skills
Certification
References
Software
Timeline
AdministrativeAssistant

Precious Amarachi Ugochukwu

Virtual Executive Assistant

Summary

Highly organized and detail-oriented Virtual Assistant with over 8 years of administrative support experience. Proficient in social media management, video editing, email marketing, email management, and scheduling. Adept at multitasking and prioritizing tasks to meet deadlines. Excellent communication skills and a proven ability to manage multiple projects simultaneously. Seeking new opportunities to leverage my skills and expertise.

Overview

11
11
years of professional experience
3
3
Certifications

Work History

Virtual Assistant

BrainWorks For Life
2 2024 - Current
  • Monitored emails, organized inbox, and prioritized messages for supervisor there by improving her efficiency by 50%
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Managed social media accounts, including content creation, scheduling, and engagement, resulting in a 20% increase in follower growth and engagement
  • Edited and produced high-quality videos for marketing campaigns and social media platforms
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Executed email marketing campaigns using tools such as Mailchimp, achieving an average open rate of 25% and a click-through rate of 10%
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Implemented workflow processes and improvements, increasing efficiency by 15%.
  • Organized and managed team tasks using Trello and Asana.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Bolstered brand visibility by crafting engaging content for newsletters, blog posts, and social media updates.

Customer Service Manager/Retail Store Manager

Timekeepers International
04.2018 - 10.2024
  • Collaborated with various staff members to maintain effective communication and streamline processes
  • Improved the company's promotional strategies through effective administrative support
  • Planned and published metrics to analyze the company's sales performance, providing actionable insights for management
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.

Customer Service Supervisor

T-Mart Wholesale
04.2016 - 04.2018


  • Ensured a seamless customer membership registration process thereby increasing customer registration and retention by 88%
  • Supervised the logistics and delivery team improving successful order delivery success rate to 98%
  • Responded to customer inquiries and resolved complaints in a friendly and empathetic manner which established trust and increased satisfaction leading to higher customer retention.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Executive Assistant

Emirates Energy Services LTD
03.2014 - 04.2016
  • Collaborated with cross-functional teams to streamline processes and enhance overall customer experience
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Assisted executives with administrative tasks, including scheduling, correspondence, and document management.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Education

Bachelors of Science in Mass Communication -

Covenant University

Skills

    Customer Service and Support

    Data Entry and Administrative Support

    Strong Communication and Interpersonal Skills

    Time Management and Multitasking

    Problem-Solving and Critical Thinking

    Content and Marketing Material design (Canva, Adobe Creative Suite)

    Highly Organized and Detail-Oriented

    Strong Work Ethic and Reliable

    Excellent Time Management Skills

    Ability to Work Independently and as Part of a Team

    Adaptable and Quick Learner

    Strong Problem-Solving Abilities

    Excellent Communication Skills (Written and Verbal)

Certification

Virtual Assistant Certification - ALX Academy

References

Available upon request

Software

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Google Workspace (Docs, Sheets, Slides, Drive)

Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)

Video Conferencing Tools (Zoom, Microsoft Teams, Google Meet)

CRM Software (Salesforce, HubSpot)

Timeline

Customer Service Manager/Retail Store Manager

Timekeepers International
04.2018 - 10.2024

Customer Service Supervisor

T-Mart Wholesale
04.2016 - 04.2018

Executive Assistant

Emirates Energy Services LTD
03.2014 - 04.2016

Virtual Assistant

BrainWorks For Life
2 2024 - Current

Bachelors of Science in Mass Communication -

Covenant University

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Precious Amarachi UgochukwuVirtual Executive Assistant