Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
PRECIOUS UMEOJIAKU

PRECIOUS UMEOJIAKU

Surulere,Lagos state

Summary

Result-driven professional with experience in customer service representative, tutor and virtual assistant. Skilled in problem solving, clear Communication and time management, with a strong ability to support client and teams remotely. Brings a strong service mindset and ability to multitask while maintaining quality and professionalism.

Overview

2
2
years of professional experience
1
1
Language

Work History

Customer Service Representative

Athena Beach
01.2025 - 12.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Virtual Assistant

Glamgo Company
01.2024 - 07.2024
  • Managed regular corporate communication, including the distribution of internal newsletters and external marketing materials, ensuring consistent and engaging content delivery.
  • Coordinated a remote team of six virtual assistants, promoting best practices and achieving cohesive and efficient coordination of activities.
  • Maintained a 24-hour response rate for customer communication, utilizing effective prioritization techniques to enhance customer satisfaction.
  • Implemented an electronic filing system to comply with data protection procedures, significantly boosting productivity and ensuring secure and efficient data management.

High School Tutor

NYSC- Liberty secondary commercial academy
07.2023 - 06.2024
  • Elevated student confidence and academic performance through tailored tutoring sessions.
  • Fostered positive school culture through active participation in staff meetings, collaboration with colleagues, and engagement in ongoing learning opportunities.
  • Sustained precise records of student attendance, progress, and areas needing additional focus.
  • Tracked student progress while delivering constructive feedback and support.

Education

Bachelor of Science - Economics

Federal University Otueke
Bayelsa State
12.2022

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Adaptability and flexibility

Call center operations

Software

Ms excel

Timeline

Customer Service Representative

Athena Beach
01.2025 - 12.2025

Virtual Assistant

Glamgo Company
01.2024 - 07.2024

High School Tutor

NYSC- Liberty secondary commercial academy
07.2023 - 06.2024

Bachelor of Science - Economics

Federal University Otueke
PRECIOUS UMEOJIAKU