PRECIOUS UDECHUKWU
Lagos
Summary
Dynamic Customer Service Executive with a proven track record at Rhapsody’s Restaurant and Bar, excelling in customer relationship management and issue escalation. Enhanced customer satisfaction through exceptional service, significantly boosting feedback scores. Adept at assessing customer needs and resolving issues, fostering brand loyalty and repeat business.
Successful customer relations manager with over 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Public Relations Manager
Salt of the Earth Band
Lagos, Lagos
05.2024 - Current
- Managed internal, external, and crisis communications.
- Coordinated and managed sponsorships and sponsorship activation.
- Developed innovative marketing and PR strategies.
- Communicated with media weekly to build relationships and optimize press coverage.
- Wrote press materials and delivered presentations to media representatives.
Manager
Munch Box – Silver Bird Cinema, Victoria Island,
Lagos, Lagos
06.2024 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
Customer Service Executive
Rhapsody’s Restaurant and Bar – Ikeja City Mall
Lagos, Lagos
01.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Brand Ambassador
Spar Market – Lekki, Lagos
Lagos, Lagos
01.2017 - 02.2019
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Communicated product information with confidence and educated consumers about company.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
Customer Service Executive
Kenivior Restaurant – Victoria Island,
Lagos, Lagos
02.2021 - 04.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
Bachelor of Science - International Relations
University of Ilorin
01-2021
Skills
Customer relationship management
Proven leadership and team-building abilities
Strong interpersonal and communication skills
High adaptability in fast-paced, high-pressure environments
Expertise in handling customer relations and service excellence
Proficient in reservations, event coordination, and hospitality management
Strong multitasking and decision-making skills
Personal Information
Title: Hospitality And Customer Relations,Brand Management,Public Relation Expert
Traveling | Networking | Cooking | Music
• Traveling – Passionate about exploring new cultures and experiences, which enhances adaptability and cross-cultural communication skills.
• Networking – Enjoy building meaningful professional relationships, fostering collaboration, and staying updated on industry trends.
• Cooking – Creative in culinary arts, showcasing attention to detail, patience, and an ability to work efficiently under pressure.
• Music – A deep appreciation for music, which contributes to a well-rounded and engaging personality, valuable in hospitality and customer-centric roles.
Timeline
Manager
Munch Box – Silver Bird Cinema, Victoria Island,
06.2024 - 03.2025
Public Relations Manager
Salt of the Earth Band
05.2024 - Current
Customer Service Executive
Rhapsody’s Restaurant and Bar – Ikeja City Mall
01.2022 - 12.2023
Customer Service Executive
Kenivior Restaurant – Victoria Island,
02.2021 - 04.2021
Brand Ambassador
Spar Market – Lekki, Lagos
01.2017 - 02.2019
Bachelor of Science - International Relations
University of Ilorin
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