Summary
Overview
Work History
Education
Skills
Languages
Certification
Quote
Work Preference
Work Availability
Interests
Software
Timeline
Generic
Precious Ubani

Precious Ubani

Customer Support Specialist / Virtual Assistant
Ikeja, Lagos

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

6
6
years of professional experience
3
3
Certificates

Work History

Front-End Intern

Aptech Computer Education
01.2022 - Current
  • Participated in regular code reviews, enhancing overall code quality and promoting adherence to best practices.
  • Collaborated with design team to produce visually consistent and cohesive content across platforms.
  • Supported the back-end development team by providing timely feedback on API integration and data handling issues.
  • Contributed to the creation of dynamic web applications using JavaScript, HTML, and CSS for increased functionality.

Virtual Assistant/Customer Service Representative

Thebiznob
08.2022 - 01.2024
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.

Social Media Manager

Jobnow Nigeria
08.2018 - 04.2022
  • Increased customer engagement through social media.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Boosted engagement rates with the creation of compelling and visually appealing content.

Senior Content Writer

Lailasnews
03.2019 - 04.2020
  • Enhanced website traffic by developing engaging, well-researched content for blogs and articles.
  • Revamped existing web copy to align with updated branding guidelines, improving overall site cohesion and messaging clarity.
  • Collaborated with marketing team to develop targeted content strategies that drove lead generation and conversions.
  • Mentored junior writers on best practices for crafting effective copy, strengthening overall team performance.

Education

Bachelor of Science - Computer Engineering

Aptech
Lagos, Nigeria
04.2001 -

Skills

End-to-End Testing

Languages

English
Native language
English
Advanced
C1

Certification

Cisco Introduction to Cyber Security

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Work Preference

Work Type

Full Time

Work Location

Remote

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Football

Nature

Traveling

Software

Problem-solving skills

Communication skills

Leadership qualities

Strong work ethic

Ability to work in a team

Timeline

Cisco Introduction to Cyber Security

07-2024

Virtual Assistant/Customer Service Representative

Thebiznob
08.2022 - 01.2024

Front-End Intern

Aptech Computer Education
01.2022 - Current

Senior Content Writer

Lailasnews
03.2019 - 04.2020

Social Media Manager

Jobnow Nigeria
08.2018 - 04.2022

Bachelor of Science - Computer Engineering

Aptech
04.2001 -

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Precious UbaniCustomer Support Specialist / Virtual Assistant