Precious Ubani
Customer Support Specialist / Virtual Assistant
Ikeja, Lagos
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
6
6
years of professional experience
3
3
Certificates
Work History
Front-End Intern
Aptech Computer Education
01.2022 - Current
- Participated in regular code reviews, enhancing overall code quality and promoting adherence to best practices.
- Collaborated with design team to produce visually consistent and cohesive content across platforms.
- Supported the back-end development team by providing timely feedback on API integration and data handling issues.
- Contributed to the creation of dynamic web applications using JavaScript, HTML, and CSS for increased functionality.
Virtual Assistant/Customer Service Representative
Thebiznob
08.2022 - 01.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Social Media Manager
Jobnow Nigeria
08.2018 - 04.2022
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Senior Content Writer
Lailasnews
03.2019 - 04.2020
- Enhanced website traffic by developing engaging, well-researched content for blogs and articles.
- Revamped existing web copy to align with updated branding guidelines, improving overall site cohesion and messaging clarity.
- Collaborated with marketing team to develop targeted content strategies that drove lead generation and conversions.
- Mentored junior writers on best practices for crafting effective copy, strengthening overall team performance.
Education
Bachelor of Science - Computer Engineering
Aptech
Lagos, Nigeria 04.2001 -
Skills
End-to-End Testing
Reactjs knowledge
Figma proficiency
HTML5 expertise
Social Media Management
Social Media Strategy
Social Media Updating
Calendar Management
Meeting Scheduling
File Organization
CRM Management
Document Preparation
Analytical thinking abilities
Content Strategy Development
Strong Research Abilities
Creative storytelling techniques
Languages
English
Native language
English
Advanced
C1
Certification
Cisco Introduction to Cyber Security
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimeLocation Preference
RemoteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Football
Nature
Traveling
Software
Problem-solving skills
Communication skills
Leadership qualities
Strong work ethic
Ability to work in a team
Timeline
Cisco Introduction to Cyber Security
07-2024
Virtual Assistant/Customer Service Representative
Thebiznob
08.2022 - 01.2024
Front-End Intern
Aptech Computer Education
01.2022 - Current
Senior Content Writer
Lailasnews
03.2019 - 04.2020
Social Media Manager
Jobnow Nigeria
08.2018 - 04.2022
Bachelor of Science - Computer Engineering
Aptech
04.2001 -