Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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PRECIOUS NOSAKHARE

PRECIOUS NOSAKHARE

Akure,Nigeria

Summary

Driven professional with firm background of discretion and confidentiality. Strong experience in credit and lending. Proactive problem-solver and diplomatic communicator with history of reliable performance.

Overview

11
11
years of professional experience

Work history

Regional Collections Manager

Sun King, Nigeria
04.2022 - Current
  • Work on regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
  • Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to reduce problems of disabled lamps and repayments.
  • Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
  • Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
  • Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
  • Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
  • Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function.
  • Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
  • Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
  • Recruiting cash collection centers and set up for the key collection area.

Head of operations

LAPO Microfinance Bank Ltd.
11.2020 - 03.2022
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Oversaw equipment availability and maintenance to guarantee optimal operations.
  • Reviewed bookkeeping and management accounts to achieve clear and correct reports.
  • Reduced annual business expenditure through careful expense monitoring.
  • Prepared monthly bank reconciliations and compiled reports for financial reviews.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Undertook data entries and balance sheet reconciliations.

Cash Officer

LAPO Microfinance Bank Ltd.
04.2016 - 10.2020
  • Direct supervision of Bank Tellers ensuring all cash related activities of the branch were properly carried out
  • Joint control and management of vault in conjunction with branch Head of Operations
  • Authorized cash transactions within approved limits
  • Ensured customers were attended to promptly and courteously and that there were no long queues in the banking hall
  • Safe keeping and recording of all late deposits
  • Carried out all fund transfer duties.

Teller

LAPO Microfinance Bank Ltd.
06.2015 - 03.2016
  • Provided account services to customers by receiving deposits and loan payments, answering questions in person or on telephone; referring to other bank services
  • Recorded transactions by logging cashier's cashbook and posting into the Bank's CBS
  • Cross-sold bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
  • Completed special requests like creating and closing accounts, reactivation of dormant accounts and account update on CBS
  • Reconciled cash drawer with system balance on a daily basis
  • Maintained customer confidence and protected bank operations by keeping information confidential
  • Reported directly to the cash officer.

Client Support Officer

LAPO Microfinance Bank Ltd.
07.2013 - 05.2015
  • Involve in product awareness, recruitment, interview and screening of clients
  • Maintain high level of professionalism and competence in every client interaction adhering strictly to Client Protection Principles
  • Ensure proper documentation for clients
  • Carry out business appraisals and verifications
  • Recommend loans based on cash flow analysis as well as risk assessment of prospects
  • Mobilize deposit for the Bank and ensure 100% repayment of loan instalments
  • Make frequent client calls and visits to strengthen client relationships
  • Inform management about complex client issues and resolutions
  • Work in compliance with company policies and procedures
  • Provide assistance to less experienced staffs when needed.

Education

Google Data Analytics -

Google

Introduction to SQL

Sololearn

Data Analytics with Microsoft Excel and Business Intelligence

Dataleum

ACA -

The Institute of Chartered Accountants of Nigeria

Executive Master's Certificate in Project Management -

Pneuma Project Experts

Health Safety and Environment (HSE 1, 2, 3) -

Euphrates Institute of Safety & Mgt Professionals

B.Sc. Anatomy -

University of Benin

Senior School Certificate (WAEC) -

Blessing Foundation College

Skills

  • MS Excel proficiency
  • Problem-solving abilities
  • Analytical skills
  • Effective communication
  • Strong collaboration
  • Team work
  • Emotional intelligence

Affiliations

  • Listening to music
  • Shopping
  • Sight-seeing

Timeline

Regional Collections Manager

Sun King, Nigeria
04.2022 - Current

Head of operations

LAPO Microfinance Bank Ltd.
11.2020 - 03.2022

Cash Officer

LAPO Microfinance Bank Ltd.
04.2016 - 10.2020

Teller

LAPO Microfinance Bank Ltd.
06.2015 - 03.2016

Client Support Officer

LAPO Microfinance Bank Ltd.
07.2013 - 05.2015

Google Data Analytics -

Google

Introduction to SQL

Sololearn

Data Analytics with Microsoft Excel and Business Intelligence

Dataleum

ACA -

The Institute of Chartered Accountants of Nigeria

Executive Master's Certificate in Project Management -

Pneuma Project Experts

Health Safety and Environment (HSE 1, 2, 3) -

Euphrates Institute of Safety & Mgt Professionals

B.Sc. Anatomy -

University of Benin

Senior School Certificate (WAEC) -

Blessing Foundation College

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PRECIOUS NOSAKHARE