Summary
Overview
Languages
Work History
Skills
Certification
Education
Accomplishments
Work Availability
Timeline
Generic

PRECIOUS NEBECHI

Virtual Assistant, Social Media Marketing, Customer Service Representative
Ogba,Lagos.

Summary

I’m a social media manager, customer service professional and a digital marketer with over 4 years of experience building strong brand presence online, helping people solve problems, ensuring they feel heard, and making their experiences positive. I focus on creating engaging content, managing social platforms, and I believe that great customer service is about building connections and being there for customers. I love storytelling and helping brands connect with their audiences in genuine, meaningful ways. I’m fluent in both English and French and always stay on top of trends to boost engagement and grow online communities. and I’m passionate about creating smooth, satisfying experiences for customers.

Overview

4
4
years of professional experience
4
4
Certification
3
3
years of post-secondary education

Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Work History

SOCIAL MEDIA MANAGER

Techlers Business Solution
Ikeja, Lagos
02.2021 - 01.2022
  • Managed the company’s social media presence, growing audience engagement and brand visibility
  • Implemented SEO strategies that improved website traffic and search engine rankings
  • Worked on digital projects, helping to manage timelines and deliverables for various campaigns
  • Tracked performance using tools like Google Analytics and Facebook Insights, adjusting strategies to optimize results.
  • Self-motivated, with a strong sense of personal responsibility.

DIGITAL MARKETER & SEO SPECIALIST

Mnm Construction
Oakland, MI
01.2022 - 09.2022
  • Developed and implemented digital marketing strategies, including social media campaigns and SEO, to boost online visibility
  • Increased website traffic by 50% through SEO content strategies and regular social media updates
  • Managed paid ads on Facebook and Instagram, improving click-through rates and conversions through optimized targeting
  • Conducted keyword research and created SEO-optimized blog posts and website content to enhance search rankings

Customer Service Representative

Emtill
Ogba, Lagos
05.2023 - 12.2023
  • Helped customers with inquiries and complaints, offering clear solutions and making sure they left satisfied.
  • Worked with different teams to get customers the right information and resolve their issues quickly.
  • Maintained accurate customer records and tracked feedback to improve the overall service experience.
  • Actively listened to customers, ensuring their concerns were addressed in a friendly and professional way.
  • Delivered prompt service to prioritize customer needs.

FREELANCE SOCIAL MEDIA CONSULTANT

Freelance Web Programmer
12.2023 - Current
  • Helped small businesses and entrepreneurs grow their online presence by creating personalized social media strategies
  • Offered guidance on creating engaging content, running paid campaigns, and building a strong community
  • Provided one-on-one training on how to use social media tools effectively to increase brand awareness.
  • Collaborated with marketing teams to align social media efforts with overall business goals.
  • Increased brand awareness by developing and implementing targeted social media strategies.

Skills

  • Social Media Strategy & Content Planning
  • Campaign Analysis & Optimization
  • Digital Marketing & SEO
  • Paid Social Media Ads
  • Brand Building & Storytelling
  • Performance Reporting & Analytics
  • Collaboration & Project Management
  • Customer Service
  • Active Listening
  • Customer Relations
  • Computer Proficienc
  • Microsoft Outlook

Certification

Facebook & Instagram Advertising

Social Media Marketing

SEO & Content Strategy

Google Analytics Certification

Communication & Conflict Resolution Skills

Education

High School Diploma -

Special Science Boys School
Enugu, Nigeria
02.2010 - 06.2013

Accomplishments

  • Resolved product issue through consumer testing.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

FREELANCE SOCIAL MEDIA CONSULTANT

Freelance Web Programmer
12.2023 - Current

Customer Service Representative

Emtill
05.2023 - 12.2023

DIGITAL MARKETER & SEO SPECIALIST

Mnm Construction
01.2022 - 09.2022

SOCIAL MEDIA MANAGER

Techlers Business Solution
02.2021 - 01.2022

High School Diploma -

Special Science Boys School
02.2010 - 06.2013

Similar Profiles

CREATE PROFILE
PRECIOUS NEBECHIVirtual Assistant, Social Media Marketing, Customer Service Representative