Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
SeniorSoftwareEngineer
Precious King

Precious King

HR Generalist
Gazimagusa

Summary

Well-organized Human Resources professional bringing five of superior performance in fast-paced HR environments. Communicative and decisive, with a focus on improving and retaining quality in HR administration, payroll, and recruiting. Adept in managing self and others.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
3
3
Languages

Work History

HR Manager

IJAN Africa
Lagos
05.2022 - Current
  • Supervise the monthly performance review process. Between July and December 2022, there was a 23% increase in employee retention.
  • Spearhead the hiring process by recruiting and onboarding top talent for various departments. By December 2022, there had been a 17% decrease in turnover.
  • Mentor the HR assistants and other administrative staff members.
  • Developed and implemented an employee engagement survey, resulting in a 23.6% increase in employee satisfaction by the end of 2022.
  • Led investigations and resolved complex employee relations issues, resulting in a 19% decrease in the number of complaints in 2022.

People Operations Manager

Fotodit LTD
Lagos
12.2020 - 06.2022
  • Developed and implemented human resources strategies and initiatives aligned with the overall business strategy.
  • Led talent management efforts, resulting in a 15% increase in employee retention by December 2021.
  • Managed employee relations, ensured policy compliance, and reduced turnover by 20% by March 2022.
  • Developed and implemented employee engagement initiatives, resulting in a 25% increase in employee satisfaction.
  • Collaborated with management to identify and address workforce needs, resulting in a 10% increase in productivity by December 2021.

Customer Service Associate

Mafit Study Center
Lagos
01.2020 - 10.2020
  • Demonstrated exceptional customer service skills, resolved over 200 customer inquiries with a 95% satisfaction rate.
  • Developed and implemented customer service strategies to improve customer experience, resulting in a 10% increase in customer retention.
  • Analyzed customer feedback to identify areas of improvement, resulting in a 5% increase in customer loyalty.
  • Collaborated with team members to resolve customer issues in a timely manner, resulting in a 25% decrease in customer wait times.
  • Developed and maintained relationships with customers to ensure satisfaction, resulting in a 10% increase in customer referrals

HR Intern

Fotodit
Ile-Ife
12.2016 - 12.2019
  • Filed paperwork, sorted and delivered mail and maintained office organisation.
  • Charted the SMILE event that got 50 users on the launch of the app.
  • Prepared monthly logs using Microsoft Office Suite.
  • Created and updated tracking spreadsheets using MS Excel.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Education

Master of Science - Human Resource Management

Eastern Mediterranean University
Famagusta, Cyprus
09.2021 - 02.2023

Bachelor of Arts - English

Obafemi Awolowo University
Ile-Ife, Nigeria
05.2015 - 12.2019

Skills

    Talent management

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Software

Microsoft Office Suites

Mondaycom

Certification

National Youth Service Commission

Timeline

HR Manager

IJAN Africa
05.2022 - Current

Master of Science - Human Resource Management

Eastern Mediterranean University
09.2021 - 02.2023

People Operations Manager

Fotodit LTD
12.2020 - 06.2022

National Youth Service Commission

10-2020

Chartered Institute of Human Resource and Strategic Management, Nigeria

06-2020

COVID-19: Psychological First Aid

06-2020

Consulting Management

06-2020

Customer Service Associate

Mafit Study Center
01.2020 - 10.2020

HR Intern

Fotodit
12.2016 - 12.2019

Bachelor of Arts - English

Obafemi Awolowo University
05.2015 - 12.2019

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