Microsoft Office Suites
Precious King
HR Generalist
Gazimagusa
Summary
Well-organized Human Resources professional bringing five of superior performance in fast-paced HR environments. Communicative and decisive, with a focus on improving and retaining quality in HR administration, payroll, and recruiting. Adept in managing self and others.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
HR Manager
IJAN Africa
Lagos
2022.05 - Current
- Supervise the monthly performance review process. Between July and December 2022, there was a 23% increase in employee retention.
- Spearhead the hiring process by recruiting and onboarding top talent for various departments. By December 2022, there had been a 17% decrease in turnover.
- Mentor the HR assistants and other administrative staff members.
- Developed and implemented an employee engagement survey, resulting in a 23.6% increase in employee satisfaction by the end of 2022.
- Led investigations and resolved complex employee relations issues, resulting in a 19% decrease in the number of complaints in 2022.
People Operations Manager
Fotodit LTD
Lagos
2020.12 - 2022.06
- Developed and implemented human resources strategies and initiatives aligned with the overall business strategy.
- Led talent management efforts, resulting in a 15% increase in employee retention by December 2021.
- Managed employee relations, ensured policy compliance, and reduced turnover by 20% by March 2022.
- Developed and implemented employee engagement initiatives, resulting in a 25% increase in employee satisfaction.
- Collaborated with management to identify and address workforce needs, resulting in a 10% increase in productivity by December 2021.
Customer Service Associate
Mafit Study Center
Lagos
2020.01 - 2020.10
- Demonstrated exceptional customer service skills, resolved over 200 customer inquiries with a 95% satisfaction rate.
- Developed and implemented customer service strategies to improve customer experience, resulting in a 10% increase in customer retention.
- Analyzed customer feedback to identify areas of improvement, resulting in a 5% increase in customer loyalty.
- Collaborated with team members to resolve customer issues in a timely manner, resulting in a 25% decrease in customer wait times.
- Developed and maintained relationships with customers to ensure satisfaction, resulting in a 10% increase in customer referrals
HR Intern
Fotodit
Ile-Ife
2016.12 - 2019.12
- Filed paperwork, sorted and delivered mail and maintained office organisation.
- Charted the SMILE event that got 50 users on the launch of the app.
- Prepared monthly logs using Microsoft Office Suite.
- Created and updated tracking spreadsheets using MS Excel.
- Improved office efficiency by effectively managing internal communications and correspondence.
Education
Master of Science - Human Resource Management
Eastern Mediterranean University
Famagusta, Cyprus 2021.09 - 2023.02
Bachelor of Arts - English
Obafemi Awolowo University
Ile-Ife, Nigeria 2015.05 - 2019.12
Skills
Talent management
Performance management
HR strategy development
Labour negotiations
File and records management
Time management
Conflict resolution
Software
Mondaycom
Certification
National Youth Service Commission
Timeline
HR Manager
IJAN Africa
2022.05 - Current
Master of Science - Human Resource Management
Eastern Mediterranean University
2021.09 - 2023.02
People Operations Manager
Fotodit LTD
2020.12 - 2022.06
National Youth Service Commission
2020-10
Chartered Institute of Human Resource and Strategic Management, Nigeria
2020-06
COVID-19: Psychological First Aid
2020-06
Consulting Management
2020-06
Customer Service Associate
Mafit Study Center
2020.01 - 2020.10
HR Intern
Fotodit
2016.12 - 2019.12
Bachelor of Arts - English
Obafemi Awolowo University
2015.05 - 2019.12