Summary
Overview
Work History
Education
Skills
Timeline
Generic

Precious Emenike

Lagos

Summary

Dynamic Customer Service Executive with a proven track record at Unity Bank Plc, excelling in customer retention and complaint handling. Skilled in team training and development, I enhanced productivity and fostered strong client relationships, leading to improved service standards and increased customer satisfaction. Adept at account management and delivering tailored support.

Overview

6
6
years of professional experience

Work History

Cash Office Supervisor

Unity Bank Plc
03.2006 - 04.2012
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Trained staff on operating procedures and company services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes and services provided.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Created and maintained detailed database to develop promotional sales.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Implemented and developed customer service training processes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Customer Service Executive

Sanusi fafunwa V/island, Unity Bank Plc
Lagos, Lagos
01.2009 - 12.2010
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Administrative Officer

Balogun branch, Lagos, Unity bank plc
Lagos, Lagos
03.2008 - 03.2009
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.

Funds Transfer Officer

Balogun branch, Lagos Unity Bank Plc
Lagos, Lagos
03.2006 - 04.2008
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Trained staff on operating procedures and company services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes and services provided.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Created and maintained detailed database to develop promotional sales.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Implemented and developed customer service training processes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Education

HND - Accountancy

Federal Polytechnic Oko
Amambra State
05.2001

Skills

  • Company policy adherence
  • Sales follow-up
  • Customer engagement
  • Team training and development
  • Customer retention
  • Customer needs assessment
  • Complaint handling
  • Contract negotiation
  • Customer outreach
  • Presentation skills
  • Customer relationship management
  • Relationship building
  • Team collaboration
  • Online chat and email
  • Account management
  • Payment management
  • Appointment coordination
  • Satisfaction monitoring
  • Sales growth initiatives
  • Product sales
  • Live chat support

Timeline

Customer Service Executive

Sanusi fafunwa V/island, Unity Bank Plc
01.2009 - 12.2010

Administrative Officer

Balogun branch, Lagos, Unity bank plc
03.2008 - 03.2009

Cash Office Supervisor

Unity Bank Plc
03.2006 - 04.2012

Funds Transfer Officer

Balogun branch, Lagos Unity Bank Plc
03.2006 - 04.2008

HND - Accountancy

Federal Polytechnic Oko

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Precious Emenike