Hi, I’m
PRECIOUS CHIEMELA GODWIN
HR/BD
Summary
To be able to accomplish a responsible position in an organization where skills, capabilities, experience, and accomplishment will allow the opportunity related with career expertise and to be able to exceed the high standard of professionalism & quality service for the organization associated with. A seasoned professional who is a fast learner, adaptable in any assigned task, and expert in prioritizing duties.
Overview
8
years of professional experience
Work History
PAYDAY FINANCIAL INSTITUTIONS (LOANS)Port Harcourt, Rivers State
Human Resource Business Partner
01.2023 - Current
Job overview
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Evaluated employee performance fairly, providing constructive feedback for professional growth.
- Developed and delivered special events for company employees.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Advised senior management on organizational development and change management initiatives.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Optimized workforce planning and resource allocation for improved operational efficiency.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Reduced employee turnover rates with targeted retention strategies and support systems.
- Negotiated competitive compensation packages to attract top talent in a tight labor market.
- Streamlined recruitment processes for quicker, more efficient candidate selection.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Collaborated with leadership to assess and improve policies across board.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Developed and delivered comprehensive training programs, improving employees'' skills and productivity.
- Managed onboarding process for new hires, ensuring smooth transition into company.
- Oversaw payroll processing, ensuring accuracy and timely disbursement of salaries.
- Conducted regular performance reviews, providing constructive feedback and fostering culture of continuous improvement.
- Coordinated with department heads to identify staffing needs, ensuring optimal workforce allocation.
- Conducted exit interviews to gather feedback for organizational improvement.
- Instructed senior leaders on appropriate employee corrective steps.
ROSABON FINANCIAL SERVICES Port Harcourt, Rivers State
Business Development Manager
01.2021 - 11.2022
Job overview
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Resolving customer complaints, managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
- Supervise junior staff and ensure daily operations are carried out.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Developed new territories for expansion, resulting in increased market share.
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Led training sessions for new team members to quickly onboard them into the sales process.
- Organized trade shows and industry events to increase brand visibility and generate leads.
- Mentored junior sales representatives, improving overall team performance and productivity.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized customer feedback to improve customer service.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
- Tracked and monitored vehicle performance and maintenance.
- Answered phone calls and responded to customer emails.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Conducted market analysis to identify trends and adjust business strategies accordingly.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Secured high-value accounts through persistent and strategic outreach efforts.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Reduced time to market for new products by optimizing development and approval processes.
- Optimized operational processes for cost savings, analyzing existing procedures and implementing improvements.
- Communicated product quality and market comparisons by creating sales presentations.
Creekside Logistics Port Harcourt
Humans Resource Manager
03.2018 - 12.2020
Job overview
- Guiding the organization's activities.
- Identifying opportunities to improve a business' policies or objectives.
- Ensuring the company is operating securely and effectively.
- Preparing and reviewing operational reports.
- Leading and/or participating in meetings.
- Planning and coordinating administrative procedures.
- Recruiting and training personnel and allocate responsibilities and office space.
- Assessing staff performance and provide coaching and guidance to ensure maximum efficiency.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
- Conducted market research to identify consumer trends and preferences for future marketing opportunities.
- Collaborated with marketing team to develop effective promotional materials for targeted sales campaigns.
- Provided exceptional customer service, addressing concerns and ensuring satisfaction with purchased products.
- Trained new team members on product knowledge, sales techniques, and company policies.
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Implemented feedback system for drivers to improve service quality with direct customer input.
- Tracked and monitored vehicle performance and maintenance.
- Reduced idle time for fleet, optimizing routes through advanced planning tools.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized customer feedback to improve customer service.
- Scheduled and organized delivery routes.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Organized and led staff orientation programs and training to promote collaboration.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Enhanced team collaboration and efficiency by introducing innovative communication tools and team-building activities.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
Education
Federal Polytechnic NekedeNekede Owerri, Imo State
Higher National Diploma from Electrical/ Electronic Engineering
01.2017
Federal Polytechnic NekedeNekede Owerri, Imo State
National Diploma from Electrical/ Electronic Engineering
01.2014
Skills
Great Attendance
Computer Navigation skills
I am able to type minimally 35-40 WPM
Great Communication skills
Camera ettiquette
Flexible
Open to working overtime
Experience in customer service
Excellent written and verbal communication
Good interpersonal relationship
High attention to detail
Good in computer proficiency (MS Word, MS Excel, MS DOS, Windows OS, Mac OS, ERP, Sage, Google Chrome Excel etc)
Ability to multitask
Problem solving and organisational skills
Leadership
References
Available upon request
Interests
Researching, traveling and meeting people.
Timeline
Human Resource Business Partner
PAYDAY FINANCIAL INSTITUTIONS (LOANS)
01.2023 - Current
Business Development Manager
ROSABON FINANCIAL SERVICES
01.2021 - 11.2022
Humans Resource Manager
Creekside Logistics
03.2018 - 12.2020
Federal Polytechnic Nekede
Higher National Diploma from Electrical/ Electronic Engineering
Federal Polytechnic Nekede
National Diploma from Electrical/ Electronic Engineering