PRECIOUS AKPACHUKWU

created a python program that can encrypt and decrypt text using Caesar cipher algorithm

• Conducted security audits to identify vulnerabilities on the company website
• Passionate about learning and committed to continual improvement.

• Conducted regular vulnerability assessments and penetration testing to identify weaknesses in systems and applications
• Provided actionable insights and recommendations to senior management, enabling informed decision-making regarding cybersecurity investments and priorities
• Utilized advanced security tools such as SIEM (Security Information and Event Management) and IDS/IPS (Intrusion Detection and Prevention Systems) to monitor and analyze network activity
• Successfully detected and neutralized multiple cyber threats, including malware infections and unauthorized access attempts, reducing the company's exposure to cyber risks
• Implemented proactive security measures that enhanced the overall resilience of the company's IT infrastructure, resulting in a significant decrease in security incidents
• Stayed abreast of emerging threats and security best practices through continuous research and professional development.
• Prepared project presentations and reports to assist senior staff.

• Supervised technical support staff service operations and assisted with maintenance advisory.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Diagnosed and troubleshot hardware, software and network issues.
• Increased customer satisfaction ratings to 75%.
• Managed customer contact center with over 50% support representatives.

• Developed and maintained a comprehensive knowledge base of product features, troubleshooting steps, and frequently asked questions to empower both customers and support team members
• Achieved high customer satisfaction ratings by consistently providing responsive and personalized support tailored to individual customer needs
• Leveraged a variety of communication channels including phone, email, zendex and jivo to help customers with product inquiries, technical issues, and account management
• Contributed to the improvement of internal processes by providing valuable feedback from customer interactions, leading to enhanced efficiency and effectiveness in resolving customer issues
• Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
• Troubleshot and resolved customer complaints and issues.
• Played a key role in the onboarding and training of new support team members, ensuring a smooth transition and alignment with company standards of excellence in customer service
• Experienced a 30% increase in the members' sign-up, earning appreciation from colleagues and management.
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