Precious Aguorji
Abakaliki,EB
Summary
Highly skilled professional with extensive expertise in customer service, customer relations, and team leadership. Demonstrates exceptional problem-solving abilities, time-management skills, and a positive attitude to ensure seamless customer engagement and satisfaction. Proficient in written and verbal communication, telephone skills, live chat support, and email management, with advanced computer literacy including the Microsoft Office Suite. Adept at managing customer complaints with professionalism while providing effective sales support to drive business success. Committed to delivering excellence through multi-tasking and data entry expertise while fostering strong team collaboration.
Friendly and driven professional with strong communication and problem-solving skills, combined with solid background in client interaction and conflict resolution. Demonstrates proficiency in managing inquiries and providing solutions through active listening and empathy. Ready to contribute to enhancing customer satisfaction and support in Customer service role.
Overview
8
8
years of professional experience
20
20
years of post-secondary education
Work History
Article writer
Bpesh services
Lagos, Lagos state
02.2023 - 01.2025
- Conducted in-depth research into diverse topics to create richly-detailed, factual works to attract back 90% of website visitors
- Produced high-quality and consistent work with minimal mistakes to reduce editing time.
- Aligned works with grammatical, style and diction of target audience.
- Applied excellent time-management skills to produce high-quality writing for multiple projects simultaneously.
- Explored different writing styles to attract , engage new and reach millions of audiences .
- Proofread documents for proper grammar, spelling and capitalisation.
- Wrote engaging speeches covering important topics for key initiatives.
Laboratory intern
DIVINE MEDICAL LABOURATORY
Abakaliki, Ebonyi state
07.2022 - 12.2022
- Handled delicate lab materials, contributing to safe work environment.
- Handled samples in line with strict laboratory procedures using appropriate PPE.
- Carried out and accurately recorded diverse field tests.
- Retained knowledge of research procedures, documentation and safety requirements to maintain compliance.
- Enhanced laboratory efficiency by maintaining a clean and organised workspace.
- Liaised with clinical teams to identify correct sample collection and processing requirements.
- Followed strict safety protocols to maintain a hazard-free laboratory environment.
- Adhered to all relevant regulatory standards promoting professional integrity.
- Maintained strict confidentiality of patient information by adhering to ethical guidelines.
Customer service representative
Philcop Mega Vision
Abakaliki, Ebonyi State
03.2019 - 09.2020
- Assisted customers in making informed decisions by providing detailed product information.
- Provided top-notch support for increased customer satisfaction.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Collaborated with sales team to maximise product visibility and increase sales by 70%
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Maintaining clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Processed orders promptly ensuring a positive shopping experience for customers.
sales representative
CNET COMMUNICATION INTEGRATED SERVICE LIMITED
Abakaliki, Ebonyi State
02.2017 - 02.2019
- Maintained thorough records of all sales activities to ensure transparency.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation and increase sales by 70%
- Tailored pitches according to individual consumer preferences to increase conversion rates.
- Pioneered innovative sales strategies for increased market penetration.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Fostered strong customer relationships through exceptional service.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Delivered high sales performance within budget to strict deadlines and targets.
Education
Bachelor of Science - APPLIED MICRO-BIOLOGY
EBONYI STATE UNIVERSITY
Abakaliki, Ebonyi State 01.2019 - 11.2023
A-Levels - SCIENCE
HOLYGHOST SECONDARY SCHOOL
Abakaliki, Ebonyi State 09.2011 - 06.2017
PRIMARY SCHOOL CERTIFICATE - FSLC
TRINITY NURSERY AND PRIMARY SCHOOL
Abakaliki, Ebonyi State 09.2002 - 08.2011
Skills
- Proficiency in use of customer management tools
- Strong knowledge and usage of Microsoft Office Suite
- Strong knowledge and usage of Data Entry tools
- Customer Service, Customer sales support, Customer relations and Customer complaint management skills
- Team Leadership, Time-management, Multi-tasking and Problem-solving skills
- Written and verbal communication skill
- Telephone skills
- Computer literacy
- Email management
- Live chat support
Affiliations
- Business Enthusiast
- Reading books on sales driven and customer management
- Travelling, making connections and public speaking
Timeline
Article writer
Bpesh services
02.2023 - 01.2025
Laboratory intern
DIVINE MEDICAL LABOURATORY
07.2022 - 12.2022
Customer service representative
Philcop Mega Vision
03.2019 - 09.2020
Bachelor of Science - APPLIED MICRO-BIOLOGY
EBONYI STATE UNIVERSITY
01.2019 - 11.2023
sales representative
CNET COMMUNICATION INTEGRATED SERVICE LIMITED
02.2017 - 02.2019
A-Levels - SCIENCE
HOLYGHOST SECONDARY SCHOOL
09.2011 - 06.2017
PRIMARY SCHOOL CERTIFICATE - FSLC
TRINITY NURSERY AND PRIMARY SCHOOL
09.2002 - 08.2011
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