PRAISE OKPA

• Enforced compliance with health and safety measures, reducing worksite risks.
• Conducted thorough inspections and scheduled maintenance to minimize safety hazards.
• Tested and evaluated cutting-edge equipment to drive improvements and development.
• Documented technical specifications and requirements in alignment with company protocols.
• Oversaw installation, testing, and commissioning of engineering systems to ensure safety and performance standards.
• Increased customer satisfaction by resolving technical issues quickly and efficiently.
• Mentored junior engineers, enhancing their skills and knowledge base.
• Led emergency response efforts during unplanned outages, minimizing disruption to business operations while maintaining safety as a priority.

Here is a strengthened resume version with clear actions, outcomes, and measurable impact. You can adjust figures to match your records.

• Detected and resolved energy theft cases through smart meter bypass analysis, recovering lost revenue and reducing ATC losses by up to 18 percent within assigned feeders.
• Led revenue protection initiatives focused on theft prevention, contributing to improved billing efficiency and higher monthly collections across the franchise area.
• Identified multiple energy theft loopholes, including illegal tapping and meter tampering, and implemented corrective actions which improved collection efficiency by over 20 percent.
• Diagnosed defects in electricity meter components such as CTs, communication modules, and terminals, and recommended suitable replacements which reduced meter failure rates.
• Prepared detailed technical reports on metering performance using time-based consumption data, supporting audits, compliance checks, and management decisions.
• Installed and commissioned electricity meters at transformer points, residential homes, and commercial facilities, ensuring accurate energy measurement and loss tracking.
• Conducted field investigations on suspected electricity theft cases across the franchise, supporting enforcement actions and regulatory compliance.
• Delivered prompt and professional customer service by resolving metering and billing inquiries, improving customer trust and reducing complaint resolution time.

• Attend to call out, perform technical maintenance in an efficient and timely manner.
• Successfully executed rehabilitation of lines and upgrades in distribution substations
• I created detailed documentation of installation processes, troubleshooting steps, and maintenance procedures.
• Collaborated with cross-functional teams to identify and resolve potential technical issues, resulting in a 80% reduction in customer complaints.
• Developed a set of safety protocols that reduced the risk of workplace injuries by 85%

• Diagnosed and resolved issues with computer systems, networks, and devices, keeping operations running smoothly and minimizing downtime over 40%
• Regularly monitored system performance and carried out preventive maintenance to stop problems before they occur.
• Guided and trained colleagues on using software and systems effectively, helping them work more confidently and efficiently.
• Worked closely with the IT team to maintain network security, backups, and disaster recovery plans, ensuring data and systems stay protected.
• Kept clear documentation of system setups, procedures, and troubleshooting steps, making it easier for the team to handle future issues.
• Introduced practical safety procedures for IT tasks, reducing workplace risks and promoting a safer environment for everyone.

• Assisted in distributing COVID-19 palliatives and raising public awareness about safety protocols. Contributed to sensitization campaigns on COVID-19 across the state.

• Detected and resolved energy theft through smart meter bypasses, recovering 15% of lost revenue.
• Identified defective meter components and installed replacements, reducing failures by 25%.
• Installed electricity meters at transformers, homes, and commercial sites, expanding accurate monitoring to 500+ locations.
• Performed regular system checks and documented metering performance, supporting audits and operational decisions.
• Investigated theft and billing anomalies across the franchise, improving collection efficiency and customer trust.