Help people/Clients achieve their business and personal goals, encourage professional goals, use my skills to analyse and solve problems meticulously
Praise Fanda
Virtual Assistant
Abuja, FCT
Summary
Dynamic Virtual Assistant with proven expertise at Lumitech, enhancing client satisfaction through exceptional customer support and meticulous calendar management. Skilled in data entry and task prioritization, I effectively coordinated schedules and meetings, ensuring timely project completion while maintaining a detail-oriented approach. Committed to elevating operational efficiency and client experiences.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Language
Work History
Virtual Assistant
Lumitech
01.2025 - Current
- Administrative supports; Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Enhanced supervisor's satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements/itinerary.
- Manage Lumitech stores/Online shop
- Customer service; Elevated Lumitech stores client experience by providing timely customer support via phone calls, emails, social media and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Ensured Lumitech stores client deliverables were met on time by closely monitoring deadlines and coordinating supervisor's task completion across teams.
- Researched topics and events to support supervisor's work agenda and projects.
- Upheld the highest standard of confidentiality when handling sensitive information related to supervisor, customers, personal or business affairs.
- Data entry & management; Prepare and Manage reminders and calendar for supervisor and tracking road maps. etc
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Organized and managed team tasks using Trello and Asana.
Virtual Assistant
Universal Scholars Learning
05.2022 - 11.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Attend appointments for Clients, because, Client lived abroad.
- Managed project for Client.
- Attend both physical and virtual meetings on behalf of Client.
Education
Bachelor of Science - Management And Accounting
04.2001 -
- Member, Ife Accounting Student Summit
- Player for Accounting Female Football, 2018 to 2019
- Completed University-level Coursework: Capital Budgeting and Investment Decisions of Small and Medium Enterprise in Southwest Nigeria, Obafemi Awolowo University.
Skills
Customer support
Certification
Virtual Assistant, AlX - July 8th to September 1st
Interests
Listening to music, Reading, Writing, Analysing and Solving problems, Socializing and Networking
i work efficiently while listening to soft and cool music, it has a way of uplifting my spirit and put me in the right state of mind, while trying to analyze and solve problems. Socializing and networking, brings me to new people with great ideas, it's an avenue for learning and meeting new opportunities.
Timeline
Virtual Assistant - Lumitech
01.2025 - Current
Virtual Assistant, AlX - July 8th to September 1st
09-2024
Virtual Assistant - Universal Scholars Learning
05.2022 - 11.2023
Obafemi Awolowo University - Bachelor of Science, Management And Accounting
04.2001 -