Praise Chukwuezi
Project Support Officer
Dawaki
Summary
Productive Project Support Officer with in-depth knowledge of project management techniques and tools. Provides administrative support, schedules project meetings, distributes meeting agendas and assists in resource management and business reporting activities. Proficient in the use of Microsoft Office (Word, Excel, PowerPoint).
Overview
5
5
years of professional experience
16
16
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Project Support Officer
Skool Media Nig Ltd
Wuye, Abuja, Nigeria
06.2021 - Current
- Performed data gathering and research to support sourcing and cross-functional projects.
- Arranged internal meetings, provided supporting information and arranged catering.
- Identified needed resources and distributed responsibilities to manage and execute project objectives and deliverables.
- Planned and coordinated scheduling and administrative tasks.
- Prepared budget requirements and recommended cost-cutting solutions, saving over $6,000.
- Defined and directed project goals, objectives, milestones and risks for project completions ranging from $25,000 to $30,000 in budget.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
Zonal Coordinator
Skool Media Nig Ltd
Bwari, Abuja, Nigeria
10.2019 - 06.2021
- Led and developed management team of 30.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Kept close eye on zonal employees and customers to assess theft risks and maintain loss prevention goals.
- Recruited, hired and trained over 15 new team members in 5 months.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 40%.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Visited team members` locations unannounced.
Hub Manager
Skool Media Nig Ltd
Bwari, Abuja, Nigeria
09.2018 - 10.2019
- Educated shareholders on company policy and procedure.
- Prepared billings and estimates for customers.
- Delegated workplace responsibility to appropriate staff.
- Carried out day-to-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Monitored company inventory to keep stock levels and databases updated.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Prepared variety of different written communications, reports and documents.
Sales Representative
La Gaj Nig Ltd
Maitama, Abuja, Nigeria
07.2011 - 09.2012
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Set up calendar with customer birthdays and other special events for personal touch.
- Trained and mentored new sales representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Documented customer interactions using Sales Force to capture data in processing system.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Education
Bachelor of Arts - English
Ibrahim Badamasi Babangida University
Lapai, Niger State 11.2013 - 08.2016
Interim Joint Matriculation Board - Sociology
Ibrahim Badamasi Babangida University
Lapai, Niger State 12.2011 - 05.2013
Secondary School Certificate Examination -
Glorious Vision International College
Gaa Odota, Ilorin, Kwara State 09.2005 - 07.2011
First School Leaving Certificate -
Tunshola Nursery and Primary School
Olorunsogo, Ilorin, Kwara State 09.1999 - 07.2005
Skills
Planning and Coordination
Analytical and Critical Thinking
Organization and Time Management
Interpersonal Communication
Written Communication
Multitasking Abilities
Dependable and Responsible
Teamwork and Collaboration
Attention to Detail
Active Listening
G-Suite
Critical Thinking
Flexible and Adaptable
Training and Development
Excellent Communication
Clerical Support
Certification
Project Management Professional
Timeline
Project Support Officer
Skool Media Nig Ltd
06.2021 - Current
Zonal Coordinator
Skool Media Nig Ltd
10.2019 - 06.2021
Hub Manager
Skool Media Nig Ltd
09.2018 - 10.2019
Project Management Professional
07-2018
Health, Safety & Enviroment
07-2018
Human Resource Management
07-2018
Customer Service Relationship Management
07-2018
Bachelor of Arts - English
Ibrahim Badamasi Babangida University
11.2013 - 08.2016
Interim Joint Matriculation Board - Sociology
Ibrahim Badamasi Babangida University
12.2011 - 05.2013
Sales Representative
La Gaj Nig Ltd
07.2011 - 09.2012
Secondary School Certificate Examination -
Glorious Vision International College
09.2005 - 07.2011
First School Leaving Certificate -
Tunshola Nursery and Primary School
09.1999 - 07.2005