Summary
Overview
Work History
Education
Timeline
Generic

PILAKU.N DORIS

B. Ed Guidance And Counseling
FCT ,Abuja

Summary

Adept at managing purchasing activities and fostering robust organizational systems, I significantly enhanced operational efficiency at NigerBell Group Abuja. My proactive approach in database maintenance and verbal communication skills led to improved stakeholder satisfaction. I excel in transforming challenges into streamlined processes, demonstrating a notable increase in workplace productivity and team collaboration.

Overview

12
12
years of professional experience

Work History

Secretary

NigerBell Group Abuja
02.2025 - Current
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Cashier

Maltina Depot Abuja
01.2024 - 02.2025
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Receptionist/Supervisor

Savannah Suites Abuja Hotel
02.2020 - 12.2023
  • Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
  • Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
  • Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
  • Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
  • Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
  • Supported interdepartmental collaboration through effective communication channels and proactive involvement in company initiatives.
  • Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
  • Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
  • Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
  • Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
  • Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Classroom Teacher

Halal Group of Schools Kano State
11.2019 - 11.2020
  • Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
  • Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
  • Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
  • Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
  • Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect.
  • Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.

School Counselor

St Joseph Secondary School Benue State
03.2017 - 03.2018
  • Enhanced student emotional well-being by providing individual and group counseling sessions.
  • Promoted mental health awareness among staff members through training programs on topics such as stress management, self-care, and recognizing warning signs in students.
  • Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
  • Empowered parents/guardians involvement in their children''s education via organizing educational workshops and providing resources on academic, career, and personal/social development.
  • Implemented data-driven strategies to identify areas of need within the school population, leading to targeted interventions and support services.
  • Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.

School Secretary

Apostolic School Of Theology
02.2013 - 07.2016
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Documented attendance, grades and test scores to update permanent records.
  • Processed student registrations and withdrawals.
  • Participated in meetings, workshops and seminars to covey or gather information to perform functions.
  • Assisted in preparation of financial reports, contributing to school's budgeting and financial planning efforts.
  • Coordinated school events, resulting in increased community engagement and participation.
  • Improved operational efficiency by monitoring and ordering office supplies as needed, ensuring smooth running of school administrative functions.
  • Improved organization and accessibility of student records by implementing new filing system.
  • Supported learning environment by distributing educational materials and resources to teachers and students.
  • Enhanced school's communication efficiency by developing and maintaining comprehensive database of student and faculty contact information.
  • Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.

Education

Bachelor's Degree - B Ed Guidance And Counseling

Benue State University, Makurdi
Benue State
10.2018

Timeline

Secretary

NigerBell Group Abuja
02.2025 - Current

Cashier

Maltina Depot Abuja
01.2024 - 02.2025

Receptionist/Supervisor

Savannah Suites Abuja Hotel
02.2020 - 12.2023

Classroom Teacher

Halal Group of Schools Kano State
11.2019 - 11.2020

School Counselor

St Joseph Secondary School Benue State
03.2017 - 03.2018

School Secretary

Apostolic School Of Theology
02.2013 - 07.2016

Bachelor's Degree - B Ed Guidance And Counseling

Benue State University, Makurdi

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PILAKU.N DORIS B. Ed Guidance And Counseling