Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Philomena Ezeano

Technical Lead (Linux)
Port Harcourt

Summary

With over 20 years of enhanced expertise in leading and optimizing IT Support teams coupled with a proven record in project management, Full skill set in Hosting Operations Landscape and Subject Master Expert on infrastructure hosting Technical Computing, SAP ERP, Corporate Database and Application. My experience has equipped me with the unique ability to cultivate strong partnerships, strategically align technical solutions with organizational goals, and drive collaborative initiatives that foster mutual success.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Linux Technical Lead

Renaissance Africa Energy Company
05.2025 - Current
  • Managing a team of 5 Systems Engineers responsible for end-to-end technical support and service delivery across Linux infrastructure Landscape according to the agreed Service Levels and Operate Level Agreements.
  • Coordinate the management of both virtualized and standalone Linux environment comprising of (8 SUSE Linux servers, 71 Linux servers, 133 Linux Workstations and 208 HPC Cluster nodes).
  • Coordinated the setup, configuration and installation of the Linux management environment fundamental for the successful migration of over 500 RedHat devices in the successful transition from Shell to Renaissance.
  • Coordinate the provision of service integration services that will ensure application landscapes remain available and compliant.
  • Drive Incident/Problem resolution of servers and services provided by the Linux team using standardized ITIL processes.
  • Ensure regulatory and compliance controls are embedded in operations landscape, operate IT controls, collect and present control operations evidence during audit, build and disseminate knowledge of relevant information risks and regulatory requirements among team members.
  • Contracting and Procurement - Management of service provisioning contract and software license renewal for the Linux Support environment.
  • Supplier engagement and management.

Technical Lead Linux

Shell Petroleum Development Company
12.2016 - 05.2021
  • Leading a high-performing team of IT Support Engineers, ensuring seamless operation of IT Infrastructure Hosting and Technical User Support.
  • Implementing innovative solutions that result in consistently exceeding server availability targets and Target Operating Environment compliances.
  • Establishing and maintaining effective communication channels between the IT department and other corporate departments.
  • Collaborating with cross-functional teams to identify and address technology related challenges, fostering a culture of continuous improvement.
  • Coordinating deliveries of Linux components in important projects, like the successful relocation of the IT infrastructure hosting over eighty (80) business applications from Shell Lagos Freeman House Data Centre to 21st Century 3rd Party Data Centre and Delivery of Linux components of DCAssist, PetroSigns Fusion v8.1, and HPC Step Change Projects.
  • Planned and coordinated IDSO Care Connect sessions, the forum created opportunities for guest speakers to share life experiences in discussions and topics that were beneficial to the entire team.

Deputy Technical Lead/TUS Platform Support Engineer

Shell Petroleum Development Company
01.2010 - 12.2016
  • Led a team of 8 IT System Support Engineers that provided technical user support on infrastructure hosting technical compute applications, corporate databases, and SAP.
  • Developed and implemented processes to improve efficiency and productivity within Hosting and Storage Linux team, for example, conducted performance evaluations, provided feedback, and facilitated professional development for team members.
  • Collaborated with other teams to ensure IT support met the needs of the organization.
  • Drove and managed IT projects, including Operating System upgrades and infrastructure improvements.
  • Directly contributed to the Shell License to Operate as a Control Operator of 56 SOx & OneIT controls and ensured Controls maintain compliance with the IT General Control (ITGC) Framework.

IT System Engineer

Shell Petroleum Development Company
08.2008 - 12.2009
  • Instrumental to stability of NG Technical User Infrastructure Landscape and improvements in Technical User experience in VWS Go-To-Green (GtG) plan.
  • Collaboratively worked as a team to provide service integration services that ensures application landscapes remain available and compliant.
  • Consistently met and exceeded server's availability targets set.
  • Championed first implementation of IT Clinics Continuous Improvement initiative by organizing VWS IT Clinic Technical sessions for Technical Computing Users in SPDC and SNEPCO.
  • Used ITSM processes to ensure secure, reliable, and agile service delivery.
  • Banked a cost saving of $500,000 for SPDC and SNEPCo on implementation of VWS Optimization Project which introduced and replaced VWS High End Workstations with VWS Windows Pool Blades.
  • Organized and facilitated several Virtual Workspace Service (VWS) Knowledge sharing, Awareness, Refresher and Demo Sessions for Support staff and Technical Computing Users in Shell Gabon and Nigeria which yielded improved service turnaround time on VWS Support and overall excellence in VWS User Experience.
  • Earned Service Recognition Award on the VWS G2G and Technical User Support (TUS) and nominated for a Business assignment to Shell Gabon & Shell China.

IT Consumer Services Technology

Shell Petroleum Development Company
08.2008 - 12.2009
  • Various IT Support and operational roles, UNIX Helpdesk Technical Lead role and IMG Problem Coordinator.

Education

Bachelor of Science - Computer Science

University of Benin
01.1989 - 01.1993

Skills

Team project leadership

Agile methodology

Technical analysis

Mentorship and coaching

Technical mentoring

Customer relationship management

Project management

Cloud computing

Stakeholder management

Team leadership

Infrastructure management

Teamwork and collaboration

Certification

2018-06 ITIL Foundation Certificate in IT Service Management

Timeline

Linux Technical Lead

Renaissance Africa Energy Company
05.2025 - Current

Technical Lead Linux

Shell Petroleum Development Company
12.2016 - 05.2021

Deputy Technical Lead/TUS Platform Support Engineer

Shell Petroleum Development Company
01.2010 - 12.2016

IT System Engineer

Shell Petroleum Development Company
08.2008 - 12.2009

IT Consumer Services Technology

Shell Petroleum Development Company
08.2008 - 12.2009

Bachelor of Science - Computer Science

University of Benin
01.1989 - 01.1993

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Philomena EzeanoTechnical Lead (Linux)