PHILLIPA ONUKWU

Company Overview: Agency at Shell Petroleum Development Company (SPDC)

• Successfully supported the communication strategy for the relocation of 700 Shell Nigeria Exploration and Production Company (SNEPCO) staff from Freeman House to Alpha 1 Building, Lagos, ensuring a seamless transition & 90% compliance through effective drafting of communication memos & the development of a playbook guide.
  Collaborated with SNPECO team focal points to provide timely updates and support, resulting in a smooth organizational change and enhanced staff adaptation to the new office environment.
• Developed and maintained extensive internal communication strategies by utilizing various companywide social platform e.g. Viva Engage.
• Planned and executed the implementation of the change management and communication process for the Shell Petroleum Development Corporation (SPDC) Block B1 office Project within the Nigeria Real Estate function at Port Harcourt IA.
• Supported in controlling, creating, and managing the Nigeria Real Estate communication for Shell Companies in Nigeria Return to Site (RtS) and the deployment of Desk Booking Tool (DBT) application, implementing a new way of working. This led to a smooth & Seamless return to site (RtS) for 4000 Shell colleagues in Nigeria.
• Continuous collaboration and projection of Nigeria Real Estate team achievements to Shell Global functions. Thereby ensuring that the key stakeholders and global partners are informed on significant deliveries within Nigeria.
• Oversaw and owned governance structure, content and professionalism of Nigeria Real Estate Communication, tools, and channels, creating a diverse and inclusive environment for all staff.
• Developed the Nigeria Real Estate Team Monthly Communication note to 1000 colleagues by sourcing current updates on key project deliverables within the

Deployed to Shell Petroleum Development Company (SPDC)

• Effectively communicated with customers to follow through on all critical UA/UC requests, raising over 50 maintenance request daily and ensuring timely and satisfactory resolution
• Collaborated with Facility Managers to execute customer requests, demonstrating strong interpersonal and communication skills
• Developed highly empathetic client relationships, earning a High Five for exceeding service standard goals through exceptional communication and customer service
• Conducted bi-monthly Customer Service training for Facility Managers, Catering, Cleaning, Environmental, and all Contractor staff, enhancing their understanding of operating procedures and company services through clear and effective communication
• Devised and published metrics to measure the organization's success in delivering world-class customer service, communicating results to stakeholders
• Fostered an environment that encourages continuous improvements (CI), promoting open communication and feedback
• Met all customer call guidelines including service levels (SLA), handling time, and productivity, showcasing strong communication and organizational skills
• Managed workflow to meet or exceed quality service goals, ensuring clear and consistent communication with team members

• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events
• Coordinated domestic and international travel arrangements, including booking flights, hotels, and transport
• Coordinated board and committee meetings, including schedules and information preparation and distribution
• Liaised with vendors to order and maintain inventory of office supplies
• Prepared meeting minutes and edited sub-contractor proposals, project snagging list, transmittal, and memorandums for organizational support
• Facilitated and organized record retrieval and access by maintaining filing system for both office and airport staff
• Managed executive calendar and coordinated weekly project team meetings

• Analyzed business developments and monitored market trends
• Directed and coordinated marketing activities and policies to promote products and services
• Coordinated and participated in promotional activities and trade shows
• Contacting prospective customers and discussing their requirement
• Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives
• Worked closely with clients to identify their needs and challenges and provide solutions-orientated campaign themes

• Oversees the recruitment and selection process
• Organized and led a 1-day staff orientation and training to promote collaboration
• Analyzed and modified compensation and benefit policies to establish competitive programs and ensure compliance with legal requirements
• Coordinated work activities of subordinates and staff relating to employment, labour relations and employee relations
• Developed new process for employee evaluation which resulted in marked performance improvements
• Implemented marketing strategies which resulted to growth of customer base