Philip Nwagwunor
Customer Care Consultant
Lagos,LA
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and training. Motivated to learn, grow and excel in Management.
Overview
1
1
Language
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Customer Care Team Lead Social Care
Stanbic IBTC Bank
Lagos, Lagos
08.2019 - Current
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-day-day duties accurately and efficiently.
- Increased customer engagement through social media.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
KYC/Data Clean up Officer
Stanbic IBTC Bank
Lagos, Lagos
02.2015 - 06.2021
- Review account opening document for compliance with regulatory guidelines
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote accuracy in stored information
- Verified accuracy and validity of data entered in databases
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Customer Care Consultant
Stanbic IBTC Bank
lagos, lagos
07.2015 - 08.2019
- Leveraged sales expertise to promote and capitalized on upsell opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on promotions to enhance sales.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
State Education Consultant
Tutelage Education Service
Ibadan, Oyo state
01.2014 - 12.2015
- Codified office structures and processes to promote teamwork and performance.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Oversaw technical, operational, clerical and customer service support in office environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sports Reporter
ArsenalFocus Continental
Ibadan, Oyo state
02.2013 - 06.2013
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Revitalized community sports coverage by increasing assignments and revamping quality standards.
- Networked with sports and broadcast leaders to develop professional contacts.
- Covered numerous events personally, traveling to games across the state to create buzz and offer expert coverage.
- Traveled to attend games as far as other states for reporting.
- Conducted in-depth interviews with players and coaches.
- Planned layout of sports section by formatting stories, graphics and headlines.
Business Support Officer
Leaps and Bounds Partners
Lagos, Lagos
01.2009 - 08.2010
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Provided basic IT support to office users of desktops, laptops and devices.
- Supported special financial and business projects with administrative assistance.
- Prepared meeting materials, set up conference rooms and took notes.
- Maintained smooth back-office functions to promote efficient business operations.
- Observed all laws, regulations and other applicable obligations.
- Executed training programs.
- Served as executive staff liaison to several committees.
- Anticipated and prepared required materials for meetings.
- Managed day-to-day development issues.
- Developed strategic plans and initiatives.
Education
Bachelor of Arts - Philosophy
University Of Ibadan
Ibadan, Oyo State, Nigeria 04.2003 - 07.2007
Skills
Customer service and care
Time management
Analyzing sports plays
Team collaboration
Peer mentoring
Student-centered learning
Student engagement
Data formatting
Administrative support
Meeting preparation
Event management
MS PowerPoint
Basic IT support
Report writing skills
Effective communication
Operations management
Business plan development
Training documents
Digital banking products and services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Team Lead Social Care
Stanbic IBTC Bank
08.2019 - Current
Customer Care Consultant
Stanbic IBTC Bank
07.2015 - 08.2019
KYC/Data Clean up Officer
Stanbic IBTC Bank
02.2015 - 06.2021
State Education Consultant
Tutelage Education Service
01.2014 - 12.2015
Sports Reporter
ArsenalFocus Continental
02.2013 - 06.2013
Business Support Officer
Leaps and Bounds Partners
01.2009 - 08.2010
Bachelor of Arts - Philosophy
University Of Ibadan
04.2003 - 07.2007