PHILIP OSHEN AGABI
Abuja
Summary
Dynamic customer service professional with a proven track record at El Duniya Travels and Tour Agency, excelling in conflict resolution and escalation management. Achieved over 90% customer satisfaction by implementing streamlined processes and enhancing team collaboration. Skilled in CRM software, delivering effective remote support and ensuring customer success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Representative
El Duniya Travels and Tour Agency
Abuja, FCT
03.2023 - 04.2025
- Assisted customers with product information, order tracking, and account issues.
- Handled escalated calls, and provided in-depth support for complex issues.
- Implemented new procedures to streamline the return process, reducing processing time by 20%.
- Conducted follow-up calls to ensure that customer issues were resolved satisfactorily.
- Collaborated with the sales team to identify opportunities for up-selling and cross-selling.
Customer Service Representative
Sub city property Limited
02.2020 - 05.2022
- Managed customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Resolved customer complaints by identifying problems and providing effective solutions.
- Processed orders, returns, and exchanges accurately, maintaining detailed records in CRM systems.
- Trained new employees on customer service protocols and company policies.
- Consistently achieved customer satisfaction ratings above 90%.
Administrative Assistant
Biodun Roti realtors
Abuja, FCT
05.2018 - 02.2020
- Managed office correspondence and communication with clients and vendors.
- Organized and scheduled appointments, ensuring optimal time management for team members.
- Conducted research on market trends to support real estate initiatives and decisions.
- Developed and maintained relationships with suppliers for office supplies and services.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Post-Graduate Certificate - Peace Studies And Conflicts Resolution
Bingham university
Abuja 07-2024
CISCO CCNA - Computer And Information Sciences
Bingham University
Abuja Nigeria 09-2012
Skills
- Customer service management
- Escalation management
- Follow-up procedures
- Customer success management
- Remote support
- Technical support
- Order processing
- Conflict resolution
- CRM software
- Team collaboration
References
Available upon request.
Languages
English
First Language
Certification
CISCO CCNA
Timeline
Customer Support Representative
El Duniya Travels and Tour Agency
03.2023 - 04.2025
Customer Service Representative
Sub city property Limited
02.2020 - 05.2022
Administrative Assistant
Biodun Roti realtors
05.2018 - 02.2020
Post-Graduate Certificate - Peace Studies And Conflicts Resolution
Bingham university
CISCO CCNA - Computer And Information Sciences
Bingham University
Similar Profiles
Prabhanshu KumarPrabhanshu Kumar
Sales Executive at Eros Tour and Travels (Aero Flight) , PCM Travels World Wide Pvt Ltd ,Caliing Gennie Pvt LtdSales Executive at Eros Tour and Travels (Aero Flight) , PCM Travels World Wide Pvt Ltd ,Caliing Gennie Pvt Ltd
DEBORAH HARRISON OMOGWEFEDEBORAH HARRISON OMOGWEFE
Agency Manager at Mackerel Travels and TourAgency Manager at Mackerel Travels and Tour
Jasraj KhakhJasraj Khakh
Cashier at Shamsher Tour & TravelsCashier at Shamsher Tour & Travels
Omilade AdeolaOmilade Adeola
Assistant Director Contract Compliance Department at Infrastructure Concession Regulatory Commission (ICRC)Assistant Director Contract Compliance Department at Infrastructure Concession Regulatory Commission (ICRC)
AYUBA JOB DANLADIAYUBA JOB DANLADI
Research Intern at UNIVERSITY OF L’AQUILAResearch Intern at UNIVERSITY OF L’AQUILA