Customer Experience / Fraud Analyst
Open To Work
PHILIP ADEKUNLE
Hugo Technologies
Lagos,LA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service RepresentativeFraud AnalystData Annotator
Work Type
Full TimePart TimeContract WorkGig Work
Location Preference
RemoteHybrid
Location:
Lagos, LA, NG
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPersonal development programs
6
Years of experience
Detail-oriented customer service professional experienced in CRM tools and data analysis. Expertise in reviewing accounts, resolving issues, and maintaining confidentiality while ensuring accurate records. Committed to delivering solutions with precision and organized follow-through, enhancing customer satisfaction and operational efficiency.
Work History
2 Years 1 Month
09.2024 - Current
2 Years 1 Month
Customer Experience / Fraud Analyst
Hugo Technologies | Lagos, LA
09.2024 - Current
- Support customers by reviewing account-related issues and investigating concerns to help achieve accurate and timely resolutions.
- Use CRM and digital tools to review customer accounts, update case information, and maintain accurate records.
- Apply empathy, patience, attention to detail, and problem-solving when reviewing customer-related cases.
- Investigate suspicious or unusual account activity while protecting sensitive customer information.
- Assess customer cases, identify potential issues, and escalate complex matters to the appropriate team when required.
- Communicate investigation findings clearly to support effective resolution of customer account concerns.
1 Year 5 Months
04.2023 - 09.2024
1 Year 5 Months
Data Annotator
Hugo Technologies | Lagos, Nigeria
04.2023 - 09.2024
- Reviewed digital content and user-related data to ensure information was accurate, relevant, and properly categorized.
- Evaluated AI-generated responses for accuracy, clarity, relevance, and suitability for different user needs.
- Identified errors and inconsistencies and provided accurate feedback to improve the quality of customer-facing interactions.
- Applied quality-control standards consistently while reviewing large volumes of information.
- Developed and refined AI prompts to support clearer and more helpful responses to users.
- Used multiple digital tools and platforms efficiently while adapting to changing workflows and requirements.
- Maintained a high level of accuracy and attention to detail when handling sensitive or user-related information.
1 Year 10 Months
02.2021 - 12.2022
1 Year 10 Months
Executive Assistant / Web Content Manager
OMS Consultants | Kano, KN
02.2021 - 12.2022
- Handled incoming calls and emails professionally, responding to inquiries and directing requests to the appropriate team members.
- Acted as a communication point between management and external contacts, ensuring information was communicated clearly and promptly.
- Followed up on requests, messages, and outstanding tasks to help ensure timely responses and effective resolution.
- Maintained accurate customer-related and administrative records, spreadsheets, and documentation.
- Managed appointments, calendars, and communications while prioritizing multiple requests and deadlines.
- Prepared, proofread, and edited written communications to ensure clear, accurate, and professional messaging.
Education
B.A - Dramatic Arts
Obafemi Awolowo University | Nigeria | 04.2016 - 12.2018
Skills
Customer service
Time management
Communication
Leadership
Documentation review
Skills Development
Timeline
Customer Experience / Fraud Analyst
Hugo Technologies
09.2024 - CurrentRead more
Data Annotator
Hugo Technologies
04.2023 - 09.2024Read more
Executive Assistant / Web Content Manager
OMS Consultants
02.2021 - 12.2022Read more
Obafemi Awolowo University - B.A, Dramatic Arts
04.2016 - 12.2018Read more