PETROLINA OSOBASE
Abuja,Nigeria
Summary
A Diligent professional with knack for analysing data and ensuring compliance. Demonstrates strong problem-solving abilities and excellent communication skills. Capable of identifying and mitigating risks through detailed data analysis and report generation. Committed to enhancing operational efficiency and regulatory adherence to drive organisational success.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Assistant manager - Monitoring and Evaluation
NIGERIAN EDUCATION LOAN FUND
Abuja, NIGERIA
01.2026 - Current
- Implemented corrective action plans to improve performance metrics.
- Streamlined procedures, leading to enhanced productivity levels.
- Liaised with internal stakeholders to facilitate smooth audit/disbursement proceedings.
- Regularly updated database system, ensuring accurate record-keeping and easy retrieval of information when needed.
- Handled daily batching and processing of disbursement payments for over 30 institutions.
- Ensured seamless disbursement process for students and institutions.
- Designed departmental framework and SOPs.
Assistant manager - Data Unit & Client Support
NIGERIAN EDUCATION LOAN FUND
Abuja, Nigeria
10.2024 - 01.2026
- Delivered high-quality client service and support, handling inquiries, complaints, and requests across multiple channels (email, phone, and in-person), ensuring 95%+ customer satisfaction rate. Maintained accuracy of data and promoted data accuracy by 32%.
- Coordinated with internal teams (IT, Audit, Finance) to facilitate timely issue resolution, reducing average resolution time by 30%. Adhered to data confidentiality and ensured confidentiality of reports.
- Participated in onboarding and training of new clients, ensuring smooth transition and clear understanding of service offerings
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Risk and Compliance Officer
Nirsal Microfinance Bank
Abuja
06.2023 - 09.2018
- Ensure bank complies with all relevant laws, regulations, and industry standards 100%.
- Develop and implement compliance policies covering AML/CFT, KYC, data protection, and fraud prevention.
- Identify, assess, and manage risks through risk assessments, frameworks, and control measures.
- Prepare and submit regulatory reports (e.g., AML/CFT, deposits, loans) to NFIU, NDIC, and CBN.
- Investigate suspected compliance breaches and monitor bank activities for risk or regulatory issues.
Credit Officer/Insurance Product Desk Officer
Nirsal Microfinance Bank
Abuja
01.2021 - 04.2026
- Disburse 70% of loans to customers who comply with guidelines.
- Resolve customer complaints and reduce resolution time by 45%.
- Collaborate and liaise with 10+ insurance brokers and underwriters.
- Ensure compliance with assets and equipment registration on NCR.
- Liquidate & reverse loans for customers while ensuring policy rules.
- Mobilize 5+ daily deposits for branch and grew customer base.
Technical Support Desk Officer
Central Bank of Nigeria
Central Area, FCT, Abuja
01.2018 - 10.2018
- Dispatched memos and internal/external letters to 6 departments.
- Maintained accuracy of data and promoted data accuracy by 32%.
- Recorded incoming & outgoing documents & memos in record books.
- Adhered to data confidentiality and ensured confidentiality of reports.
- Participated in review of internal audits & monitored audit reports.
Education
PHD - Economics
Nile University of Nigeria
FCT, Abuja, NigeriaMaster of Science (M.Sc.) - Economics
Nile University of Nigeria
FCT, Abuja, NigeriaBachelor of Science (BSc) - Economics
Salem University
Lokoja, NigeriaSkills
- Customer Relations Management
- Microsoft Excel and Office
- Project management
- Risk management
- Data analysis and reporting
- Insurance management
- Analytical skills
- Attention to detail
- Team leadership
- Flexibility and adaptability
- Decision making
- Communication skills
- Problem solving
- Critical thinking
- Accountability and compliance
- Multi-tasking and prioritization
Certification
- CSCU: New Horizon (2017)
- Microsoft Excel: New Horizon (2017)
- Customer Relations Management: New Horizon (2017)
- Project Management: New Horizon (2017)
PUBLICATIONS
Osobase, P.E. ., Akanegbu, B. ., & Azu, N. P. . (2025). Assessing the Impact of human capital development on economic growth in west African monetary zone: A pooled mean group estimation. Edelweiss Applied Science and Technology, 9(4), 936-949. https://doi.org/10.55214/25768484.v9i4.6131.
References
References available upon request.
Timeline
Assistant manager - Monitoring and Evaluation
NIGERIAN EDUCATION LOAN FUND
01.2026 - Current
Assistant manager - Data Unit & Client Support
NIGERIAN EDUCATION LOAN FUND
10.2024 - 01.2026
Risk and Compliance Officer
Nirsal Microfinance Bank
06.2023 - 09.2018
Credit Officer/Insurance Product Desk Officer
Nirsal Microfinance Bank
01.2021 - 04.2026
Technical Support Desk Officer
Central Bank of Nigeria
01.2018 - 10.2018
Master of Science (M.Sc.) - Economics
Nile University of Nigeria
Bachelor of Science (BSc) - Economics
Salem University
PHD - Economics
Nile University of Nigeria